Triumph is one of the world's largest intimate apparel companies with a presence in over 80 countries. We serve 20,000 wholesale customers and sell our products in more than 2,300 controlled points of sale, as well as via several own online shops.
We are looking for a talented professional with expertise in Direct-to-Consumer CRM planning to join our growing team as Member Relationship Management (CRM) Planner (Specialist/Assistant Manager level).
- Drive PDCA cycle for CRM strategies to build good relationships with membership program customers and contribute to sales fundamentals.
- Support efficiently turning consumers into Triumph membership members and cultivate acquired members as royal customers.
- Develop a Triumph CRM program and contribute to business growth through that program.
- Bring quality customers cultivated through a sound CRM program to real stores and e-commerce.
- Drive qualitative consumer insights and knowledge through online questionnaires, as well as regular presentation of consumer trends reporting frameworks.
- Collaborate with relevant departments to establish a new CRM platform.
- Support developing and implementing a strategy to efficiently acquire new members.
- Lead implementing a strategy to ensure acquired CRM members are cultivated as royal customers.
- Increase membership purchase frequency with effective CRM programs.
- Lead CRM reporting and CRM data analysis to contribute to sales fundamentals.
- Lead regular consumer communication, including mail magazines, scenario mails, and apps.
- Develop creative and innovative CRM campaign ideas tied up with internal members or external partners.
- Actively participate in and sometimes lead new initiatives in CRM activities, including VIP programs.
- Actively involved in global CRM projects.
- Contribute to sales with effective CRM programs.
- Support medium- to long-term marketing planning.
- Support managing the CRM budget.
- New consumer acquisition on CRM program.
- Increase in the number of active users of CRM members.
- Increasing the purchase frequency by CRM members.
- LTV of CRM members.
- Profitability.
- Consumer satisfaction.
Requirements:
- 2-3 years+ experience in CRM, especially digital newsletter and push apps in Direct-to-Consumer related industry.
- Preferred experience in digital marketing.
- Extensive consumer and competitor understanding.
- Cross-functional working experience.
- Experience developing the CRM program, including VIP programs and loyalty programs.
- Experience managing several CRM vendors.
- Experience in female/beauty/apparel business is a bonus.
- Ability to inspire via strong presentation and communication skills.
- Strategic thinking and commercial minds.
- Proven ability to support complex and multi-functional teams.
- Project management skillset and cross-functional alignment skill.
- High drive+result-oriented.
- Good communicator and positive thinker.
- Good team worker.
- Much better with background in working both country (local) level and HQ (central) level.
- Fluent business language skills in Japanese and conversational level English.
Join our team:
We are a family-owned business with more than 135 years of experience, embracing diversity throughout our global organization. We are guided by respect and value for our employees, as well as collaboration and corporate behaviors.
-
Tokyo Triumph InternationalTriumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well ...
-
Tokyo Triumph InternationalTriumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well ...
-
Relationship Manager
1週間前
Tokyo Saxo Bank Full timeAbout the Job: · About Us · Saxo Bank Securities Ltd, Japan is a licensed subsidiary of Saxo Bank A/S and has operated in Japan since 2007. We provide access to global markets for our local customers and serves as a gateway to Japan markets for our global customers. Saxo enables ...
-
Tokyo Flywire Full timeThe Opportunity: We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to work within an existing portfolio of Education Clients to build strong client relationships, drive revenue through marketing, training and integration of Flywire so ...
-
Relationship Manager
1週間前
Tokyo Flywire Full timeJob Description · The Opportunity: · We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to work within an existing portfolio of Education Clients to build strong client relationships, drive revenue through marketing, training and integr ...
-
Tokyo THE BANK OF NEW YORK MELLON CORPORATIONBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
Tokyo Morningstar Full timeThe Group: · Morningstar provides independent analysis on individual securities, funds, markets, and portfolios. The Data group also provides data on hundreds of thousands of investment offerings, including stocks, mutual funds, and similar vehicles, along with real-time global ...
-
Tokyo Fortinet Full timeLocation: Japan (Tokyo) · Role Overview: · The Service Relationship Manager (SRM) is a key individual within the Services & Support organization whose principle objective is to drive service delivery success to maximize Fortinet customer success for assigned strategic accounts. ...
-
Shinjuku City PTW Full timeTitle: Sr Ongoing Relationship Manager, Game Services · Location: Tokyo, Yotsuya-sanchome · Department: Account Management, Game Services · Contract: Full-Time, Permanent · PTW is seeking an Ongoing Relationship Manager to oversee our existing business and drive new revenue gr ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization ...
-
Tokyo 5010 Kyndryl Japan Technology Service KK Full timeWho We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, in ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · We believe that the mobile domain is a platf ...
-
Tokyo THE BANK OF NEW YORK MELLON CORPORATIONBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · Please see Commerce & Marketing Company detail below. · Department Overview · Rakuten's IP Contents Business Department, in cooperation with the Rakuten Group's 70+ services and the Rakuten ecosystem, leverages Rakuten's weapons such as its ...
-
Tokyo Rakuten Full timeDescription · : Department Overview · The Home Life Direct Division operates daily necessities direct sales services such as Rakuten24, Rakuten24 Drink Store, Rakuten24 Health Care Store, etc. on Japan's largest online shopping mall, Rakuten Market. · Through collaboration wit ...
-
Tokyo Amazon Japan G.K. Full timeIn Prime team, our vision is to make Amazon Prime the most beloved membership program in Japan. We are seeking a customer-obsessed, innovative, and results-oriented Senor Product Marketing Manager to lead Prime Content Experimentation programs. This leader will focus on improving ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · While working for Rakuten Group, Inc. you will be responsible for the operation of Rakuten Mobile. · This division has entered the carrier business with innovative technology and forward-thinking spirit, and continues to take on the challeng ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · Rakuten Group's basic mission is to empower people and society through innovation. The Group provides more than 70 diverse services, including the Rakuten Ichiba Internet shopping mall, e-commerce services such as the Rakuten Travel booking ...
-
Tokyo TEKsystems PermanentJob Summary · 現在弊社にて大手外資系ラグジュアリーブランドにてビジネスレベルの日本語能力を持つオムニシステムエンジニアを募集しております。クライアントが店舗で使用する顧客管理プロジェクト(情報収集のための複数のアプリケーションやファイル)を1つのCRMプラットフォームに統合するためのプロジェクトが主な業務内容となります。(CRM: Customer Relationship Management) · 業務内容: · 日本国内におけるCRM(Customer Relationship Management)をサポートするために多くの取り ...
-
Tokyo Amazon Japan G.K. フルタイムAmazon Payは2015年5月に日本で開始し、すでに二万を超えるサイトで導入され、決済金額も当初の計画を大きく超えて成長しています。米国や欧州でもこのサービスは導入されていますが、日本が最も早いスピードで成長しています。今後も、さらにビジネスを数倍規模に伸ばしていくために、日本のビジネスに積極的に投資をしていくこととなり、このたび、事業開発やカスタマーエンゲージメント経験の豊富なパートナー/アカウント マネージャーを募集します。パートナー/アカウント マネージャーはAmazon Payサービスを日本の販売事業者へ提案し導入するための戦略・エンゲージ ...
