企業の従業員向け団体保険 クレームサービス(保険金請求事務)リーダー

3時間前

Tokyo myGwork - LGBTQ+ Business Community

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

We are seeking a talented invidual to join our Employee Health & Benefits team as Claims Leader. This role is based in Tokyo or Kitakyushu, Fukuoka, Japan.

This is a role that has hybrid working requirement of working in the office at least three days in a week.


募集部署について:
当社Employee Health & Benefits(企業の社員向け福利厚生・団体保険)ビジネスの顧客企業に対してクレームサービス(保険金請求手続き事務サービス)を提供。
取扱い種目は、GLTD、団体保険、傷害保険など。特にGLTD(団体長期障害所得補償保険)サービスは、休職管理、特別職(主にパイロットなどの職種)が就業不能になった場合など、通常のマニュアルにはない特殊ケースの対応を行うなど、お客様にとって付加価値の高い保険金請求手続きサービスの提供を行っています。

※今回のポジションは九州オフィス(北九州市小倉北区)での配属を目指しています。首都圏近郊の方については、ご入社後一定期間(例えば半年~)東京本社での勤務を経て、将来的に九州オフィスに転勤し、本社と九州オフィスのチームを管理いただく予定です。

We Will Count On You To/ 期待する役割

プレイングマネージャーとして、チームを管理しながら、クレームサービス(保険金請求手続き事務)の対応をしていただきます
管理者として業務マネジメント(データ管理、事務のプロセス設計など)や本社および九州オフィスのスタッフマネジメントにも従事いただきます

What You Need To Have / 必須条件

クレーム(事故受け、保険金請求受付)処理の経験 ※自動車保険などのクレーム業務経験者でも必要な要件を満たしていれば可。GLTDの対応経験があれば尚可
スタッフのマネジメント経験のある方
規定集、約款を読み解き、適切な判断ができる経験・能力
業務プロセス設計・構築の経験
クレーム対応のご経験

What Makes You Stand Out / 望ましい経験やスキル

相手の意を汲み、適切に、相手の理解を促しながら、分かりやすく情報を伝える高いコミュニケーション能力
英語力 (入社時は不問ですが、将来的にキャリアアップを考える場合には英語が必要になりますため、入社後に向上できる方)

Marsh Risk is a business of Marsh (


NYSE:
MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.

With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information about Marsh Risk, visit , or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.


Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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