Job Number:
External Description:
セールス、サービスサポートオペレーショングループ員として、社内外顧客と良好な関係を保ちながら、多岐にわたる営業事務、一般事務業務を遂行する。
但し、当部署は広範囲にるサポートを提供しているため、部署内での担当業務の変更の可能性あり。
Responsibilities:
コールセンター電話受付、顧客対応
Handling customer call, communication with customer by phone, e-mail
社内基幹システム上の顧客情報、装置情報、エンジニア情報、その他マスターデータ管理業務
ERP system data entry, maintenance including but not limited to customer info, Install base data, engineers other customer related data.
ーツ販売、サービス修理依頼に対する、見積作成、受注、パーツ配送手配、事務処理、経理処理を迅速に正確に行う
Order process including but not limited to quotation, order acceptance, invoicing, parts sales, financial transaction.
保守契約書、見積書、請求書、注文書、購入、支払申請その他帳票類作成、発行などの営業事務関連業務
Create Service contract agreement, quotation, invoice, purchase order, payment request, local procurement, other sales related tasks.
コールハンドリング 件/月(見積書、請求書、システム処理、その他書類作成他)
Service call handling
担当装置台数 約200台、担当アカウント数 約100社
保守契約、オンコール条件を把握し、条件に準じたサービスレベル別の手配、請求、売上処理
売掛金回収
業務改善プロジェクト参加
エンジニアのサポート
社内コンプライアンス順守(SOX, Legal etc)
その他
Experience / Other Requirements
営業事務経験3年以上
変化の多い環境でのマルチタスクと正確性
自発性、口頭及び書面でのプロ意識と礼節を保ったコミュニケーション力を含むソフトスキル
Microsoft Officeの操作 (エクセル、ワード、パワーポイント)
ビジネスレベルの英語力 TOEIC 700以上か同等レベル
ERP/CRM使用経験があると望ましい
Job Number:
Community / Marketing Title:
Customer Service Representative
Location_formattedLocationLong:
Tokyo, Tokyo JP
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