Location: Tokyo, Tokyo JP Randstad Sourceright

Job Number:

External Description:

セールス、サービスサポートオペレーショングループ員として、社内外顧客と良好な関係を保ちながら、多岐にわたる営業事務、一般事務業務を遂行する。

但し、当部署は広範囲にるサポートを提供しているため、部署内での担当業務の変更の可能性あり。

Responsibilities:

コールセンター電話受付、顧客対応

Handling customer call, communication with customer by phone, e-mail

社内基幹システム上の顧客情報、装置情報、エンジニア情報、その他マスターデータ管理業務

ERP system data entry, maintenance including but not limited to customer info, Install base data, engineers other customer related data.

ーツ販売、サービス修理依頼に対する、見積作成、受注、パーツ配送手配、事務処理、経理処理を迅速に正確に行う

Order process including but not limited to quotation, order acceptance, invoicing, parts sales, financial transaction.

保守契約書、見積書、請求書、注文書、購入、支払申請その他帳票類作成、発行などの営業事務関連業務

Create Service contract agreement, quotation, invoice, purchase order, payment request, local procurement, other sales related tasks.

コールハンドリング 件/月(見積書、請求書、システム処理、その他書類作成他)

Service call handling

担当装置台数 約200台、担当アカウント数 約100社

保守契約、オンコール条件を把握し、条件に準じたサービスレベル別の手配、請求、売上処理

売掛金回収

業務改善プロジェクト参加

エンジニアのサポート

社内コンプライアンス順守(SOX, Legal etc)

その他

Experience / Other Requirements

営業事務経験3年以上

変化の多い環境でのマルチタスクと正確性

自発性、口頭及び書面でのプロ意識と礼節を保ったコミュニケーション力を含むソフトスキル

Microsoft Officeの操作 (エクセル、ワード、パワーポイント)

ビジネスレベルの英語力 TOEIC 700以上か同等レベル

ERP/CRM使用経験があると望ましい

Job Number:

Community / Marketing Title:
Customer Service Representative

Location_formattedLocationLong:
Tokyo, Tokyo JP



  • Location: Tokyo, Tokyo JP Randstad Sourceright

    このポジションは、チームで仕事をし、ライフサイエンス(LS)組織の社内外の顧客との「注文から支払いまで」のプロセスに関連する日常業務を担当します。 · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    + 顧客からの問合応対/営業サポート/受発注処理/納期管理に渡る一連のビジネスフローのオペレーション · SAPシステムへのデータ入力 · システム上での在庫確認・引当および配送センターとの調整 · 顧客からの注文関連の問合せ対応 · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    1) 電話、メール、チャットによるお客様からのお問い合わせ・苦情対応、SNSでの積極的なサポート · 7) 最新のテクノロジーを使用して、顧客ケアへの新しいアプローチを実装する。 · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    顧客からの問合対応/営業サポート/受発注処理/納期管理に渡る一連のビジネスフローのオペレーション · 同時に担当領域における業務効率化・デジタル化プロジェクトの企画および実行. · 営業サポートやカスタマーサービス、受発注業務の経験 · ECサイトの立ち上げ・改善および運営の経験 · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright ¥2,500,000 - ¥5,000,000 per year

    The customer service representative is responsible for handling customer calls and communications via phone and email. They also manage customer information and device data on the ERP system. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    This role is Managing O2C at direct the related business unit(s) of Customer Service properly. · Key Performance Indicators – Response for the managing of core KPIs, including steering actions for improving performance within related business unit(s), i.e. Delivery Reliability, D ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    The customer service representative will handle customer calls and communications by phone and email while maintaining good relationships with internal and external customers. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    Serve as the starting point for collaboration with each department in the supply chain and take responsibility for LSG business from order receipt to delivery. · Communicate closely with sales, marketing and other related departments to contribute to the growth of the business as ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    This is a job opening for Lead Customer Service Representative in Tokyo. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    The Customer Service Manager will lead the customer service team and be responsible for the end-to-end order to cash process. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    This position is responsible for providing customer service and support. The job involves communicating with customers via email, phone or in person to resolve their queries and concerns. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    A results-driven sales representative to actively seek out and engage pharmaceutical customer prospects and provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    The Project Customer Operations team manages all aspects of system installation, start-up, customer training, field service analysis and support, and program optimization. · Meet with the Director of surgery and develop program goals and metrics for the Medtronic new capital prod ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    The Commercial Marketing Specialist manages our product portfolio and drives marketing strategy and initiatives for the franchise of cell culture reagents and related tools. Responsible for providing input for new product development, conducting training, and supporting any other ...

  • Account Manager

    1日前


    Location: Tokyo, Tokyo JP Randstad Sourceright

    Account manager Industry and Testing segment A results-driven sales representative to actively seek out and engage customers in manufacturing industries and analytical testing laboratories and prospects and provide complete and appropriate portfolios for these customers in order ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright ¥600,000 - ¥1,200,000 per year

    Represent the technical solution and provide support towards the sales deal team during the bidding phase as well as to the project execution team after contract award. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    The Senior Service Sales Manager will be responsible for implementing service sales contract strategies within Vestas. They will negotiate the Service and Availability Agreement (SAA) applicable to the daily operation of the windfarm.Ensure that the optimal service product mix is ...

  • Service Sales

    1日前


    Location: Tokyo, Tokyo JP Randstad Sourceright

    Developing and maintaining customer understanding for assigned accounts Understand customers business model and strategy for ownership operation of their RE wind assets Understanding customers organizations key stakeholders and decision processes · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    The job requires collecting medical/scientific information and providing prompt responses to internal and external stakeholders. · ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    This role is accountable to plan & implement Logistics and Customer Service projects, · in order to keep business up-to-date to industry standard and meet customers in Japan / oversea requirements from order taking, · 3PL management, system usage and quality of deliveries.To acti ...


  • Location: Tokyo, Tokyo JP Randstad Sourceright

    A Technical Staff member responsible for tasks such as mammalian cell culture protein expression and protein purification. · Expertise in mammalian cell culture protein expression and protein purification · ...