Location: Tokyo, Japan
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Who We Are:
X's Safety team is responsible for helping our users successfully and safely use our platform. The Platform Safety & Integrity team ensures the Safety and Authenticity of user's X platform experience by developing robust freedom-of-speech optimizing policies, creating state-of-the-art tools & automated defenses, efficiently running world-class operations, and creating extremely transparent user communications and Safety UI (E.g. Tombstones, Interstitials, and Account Status)
Who You Are:
X is seeking a seasoned, results-driven Operations Manager to join the Platform Safety & Integrity team. You're an operations leader with a strong track record of building and scaling human or human-in-the-loop automated processes for content moderation or customer support. You bring analytical rigor, data informed decision-making, and demonstrate an understanding of risk, quality, and user experience. This position is based in Tokyo, Japan, and requires being onsite—remote work is not considered.
What You'll Do:
Develop, maintain, and scale platform safety & integrity operations by designing efficient workflows that mitigate user harms & abuse while also maximizing freedom of expression.
Monitor, identify, and mitigate operational issues or new emerging violative behaviors using data-driven insights and risk signals.
Design and refine enforcement guidelines & automations to enhance review efficiency, accuracy, and consistency at scale.
Identify and resolve edge cases with the agent team, providing a feedback loop to product and policy stakeholders to account for such cases in the future.
Conduct analyses and report on trends, quality concerns, and process inefficiencies. Develop recommendations based on these analyses and drive implementation.
Qualifications:
5+ years of experience in operations management, preferably within a tech or digital platform environment.
Business-level competency in Japanese and English languages.
Ability to develop highly efficient and effective processes independently.
Strong research, analytical, investigative, and communication skills.
Experience working with large datasets and SQL to build dashboards and reports and complete analyses to drive operational improvements.
Works well under pressure and is comfortable in a fast-paced, ever-changing environment.
Operations engineering experience is a plus.
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