Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
General Equivalency Diploma
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you~ Are you FIS?
About The Role
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
What You Will Be Doing
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
- Provide in-depth product support and researching client issues
- Troubleshoot problems with equipment or software applications and recommend corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
What You Will Need
- Effectively Bilingual in Business Japanese and English
- Prior banking experience preferred
- Strong analytical, organizational and time management skills
- The ability to work independently
- You are an excellent communicator and strong problem-solver
- Knowledge of FIS products a plus
What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include~
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
-
Chiyoda, Tokyo Lenovo ￥4,500,000 - ￥6,500,000 per yearWe are looking for a Senior Product Marketing Specialist to join our team in Tokyo. The successful candidate will be responsible for creating and executing marketing strategies for our PC and smart device products in the Japanese market. The ideal candidate will have a strong und ...
-
Chiyoda, Tokyo Palo Alto NetworksWe are seeking a Senior Support Account Manager to join our team at Palo Alto Networks. The successful candidate will play a big part in ensuring our customers are secured for life by delivering the best high-touch and personalized support experience in Cybersecurity.A Support Ac ...
-
Chiyoda, Tokyo Palo Alto Networks ￥600,000 - ￥1,200,000 per yearWe are looking for a Support Account Manager to deliver high-touch, personalized customer support experience to complex, strategic customers consuming products across the Palo Alto Networks product portfolio. · ...
-
Chiyoda, Tokyo Citi ￥3,000,000 - ￥6,000,000 per yearThe Senior Vice President, Legal Support Senior Staff is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. · Responsibilities include legal support activities related to legal operations, technology, b ...
-
Chiyoda, Tokyo EY ￥600,000 - ￥1,200,000 per year+Valuation Modelingu desu. · +） · + ...
-
Chiyoda, Tokyo Citi ￥10,000,000 - ￥25,000,000 per yearThis role focuses on driving Commercial Cards Sales for Japan market. · Responsible for growth & origination of new commercial cards business. · Proactively drive initiatives to capture new flows within e-commerce segment. · ...
-
Chiyoda, Tokyo Citi ￥20,000,000 - ￥25,000,000 per yearThis role involves leading a complex high revenue business and providing support to Senior Bankers in the team.Franchise And Business Overview Citi's presence in Japan dates back to 1902 with our first branch in Yokohama Today Citi has a large wholesale banking presence in the co ...
-
Chiyoda, Tokyo Kenvue ￥800,000 - ￥1,200,000 per yearKenvue is currently recruiting for a Global Regulatory Compliance Auditor. The role involves executing the corporate's Regulatory Compliance audit program, managing audit planning, and identifying potential compliance risks. · ...
-
Chiyoda, Tokyo Wells Fargo ￥500,000 - ￥1,500,000 per yearThis position integrates responsibilities from both coverage and product functions within the Japan Banking team. The Analyst will be a key member, supporting senior bankers in origination, execution, and client coverage across a broad range of products and services. · 6+ months ...
-
Chiyoda, Tokyo CARMAThis is a Client Services Executive role. · Reports to Senior Client Services Manager in Japan. · Support day-to-day account operations. · ...
-
Chiyoda, Tokyo Cook MedicalDevelop innovative medical education training programs for healthcare professionals in assigned specialties and geography. Ensure programs are efficient, effective, and compliant with customer needs. · ...
-
Chiyoda, Tokyo Johnson & Johnson Innovative Medicine ￥10,000,000 - ￥20,000,000 per yearJohnson & Johnson is recruiting for a Medical Director, Clinical Science Oncology position in Tokyo, Japan. The role involves overseeing clinical studies in Japan and contributing to the global clinical development strategy. The ideal candidate will have a strong background in on ...
-
Chiyoda, Tokyo Citi ￥2,000,000 - ￥4,000,000 per yearThis position involves managing foreign securities operations at Citi. · Manage complex critical large professional disciplinary area within securities or derivative settlement. · Serve as an analytical expert in settlement cycle while supporting internal clients. · Manage settle ...
-
Chiyoda, Tokyo Johnson & Johnson Innovative Medicine ￥6,000,000 - ￥12,000,000 per yearA Senior, Local Trial Manager is a mid-level trial management role responsible for local management of a clinical trial in a country or countries. The role is responsible for coordinating and leading the local trial team to deliver quality data and trial documents/records that ar ...
-
Chiyoda, Tokyo Citi ￥2,000,000 - ￥2,500,000 per yearThe FX Operations Manager is a senior management level position responsible for accomplishing results through the management of a team or department. · ...
-
Chiyoda, Tokyo Wells Fargo ￥4,000,000 - ￥8,000,000 per yearThis position offers direct experience in client engagement and transaction support within a global platform. · Collaborate with other sales team members to strategically introduce market and facilitate sale of Wells Fargo diverse product offering to Japanese institutional client ...
-
Chiyoda, Tokyo Citi ￥7,000,000 - ￥14,000,000 per yearThe Securities & Derivatives Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department. · ...
-
Chiyoda, Tokyo Johnson & Johnson Innovative Medicine ￥5,000,000 - ￥10,000,000 per yearThe job is a senior local trial manager position at Johnson & Johnson in Japan. The job involves leading local trial teams to deliver quality data and trial documents/records that are compliant with the assigned clinical trial protocol, company Standard Operating Procedures (SOPs ...
-
Chiyoda, Tokyo Guerlain ￥800,000 - ￥1,200,000 per yearWe are looking for a Fragrance Training Manager to develop and implement training programs that enhance the knowledge, skills, and sales performance of Beauty Ambassadors and Fragrance experts. · Responsibilities include curriculum development, training delivery, performance eval ...
-
Chiyoda, Tokyo Manulife ￥900,000 - ￥1,200,000 per yearWe are looking for an individual to join the Investment Product team for our Japan Wealth and Asset Management business. This individual will be responsible for supporting ongoing investment product development and management across the domestic and offshore product platforms uti ...
-
Chiyoda, Tokyo Johnson & Johnson Innovative Medicine ￥6,000,000 - ￥12,000,000 per yearLead Local Trial Manager responsible for local management of clinical trials in Japan. · ...
