Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over
40 years
of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over
35 million
Tax Free Shopping transactions every year and our payment partners in elevating the experience of
more than 31 million
transactions worldwide. Our post-purchase solutions also cater to the needs of
over 47m e-commerce shoppers.
Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over
2,000 employees
represent more than
80 nationalities
across
53 countries
. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

What you will do. A glimpse in your role:

As an
HR Generalist for Japan
, you'll play a vital role in delivering smooth day-to-day HR operations and creating a positive employee experience at every stage of the employee lifecycle.

You'll be responsible for payroll, recruitment coordination, onboarding and offboarding, managing employee data, and ensuring compliance with Japanese labor laws and company policies.

Reporting to the HRBP in Japan, you'll also support various HR initiatives and collaborate with both regional and global HR teams to drive operational excellence.

Your responsibilities include:

Recruitment Operations

• Coordinate the full recruitment process including job postings, interview scheduling, and communication with candidates.
• Liaise with hiring managers to ensure timely and efficient hiring processes.
• Prepare and issue offer letters and new hire documentation.

Onboarding & Offboarding

• Coordinate new hire onboarding, including orientation scheduling, system set-up, and compliance documentation.
• Facilitate smooth offboarding for departing employees, including processing final documentation and system deactivation.
• Conduct administrative support for probation and confirmation processes.

Payroll & Employee Data Management

• Process and validate monthly payroll data in collaboration with external vendors and the finance team.
• Ensure payroll accuracy, legal compliance, and timely reporting.
• Maintain and update employee records in the HRIS system.

HR Administration & Compliance

• Ensure HR practices are in line with Japanese labor laws and internal policies.
• Support HR audits and prepare documentation for labor inspections if required.
• Administer benefits, leave management, and employee status changes.

Employee Support

• Guide employees through administrative processes and ensure timely response to requests.

Support for HR Initiatives

• Assist in executing employee engagement and welfare programs.
• Support training coordination and internal communication efforts.
• Assist in HR reporting and metrics tracking for internal stakeholders.

Every action has an impact. You will make a difference here if:

• You have
  strong attention to detail
  and ensure everything is accurate, compliant, and well-executed.
• You have a
  customer-focused mindset
  and approach employee requests with a helpful, solution-oriented attitude.
• You have
  excellent time management skills
  and can handle multiple priorities and tight deadlines.
• You have a high level of
  discretion and integrity
  when dealing with confidential employee information.
• You have a
  collaborative attitude
  and work well with both the HR team and cross-functional partners.
• You have
  clear and effective communication skills
  in both Japanese and English.

Key competencies to empower your journey. You'll drive towards success if:

• A Bachelor's degree in HR, Business Administration, or a related field.
• At least 2 years of experience in an HR generalist or operations role in Japan.
• Solid knowledge of Japanese labor laws and HR compliance.
• Hands-on experience with payroll, recruiting coordination, and employee admin tasks.
• Proficiency with HRIS systems and Microsoft Office tools.
• Fluency in Japanese and business-level English.

Your proactive mindset, eye for detail, and ability to stay organized and independent will be key to making a real impact in this role.

Together, we go further:

At Global Blue, we believe that great work happens when talented people come together in a supportive and inspiring environment. Here's what you can look forward to:

• A role in a
  fast-growing, international company.
• Opportunities for
  professional development
  and
  career growth.
• A truly
  multi-cultural workplace
  , collaborating with colleagues from around the world.
• Inspiring team members
  and a dynamic, forward-thinking culture.
• A range of
  employee benefits
  , including: employee referral program, team-building activities & events, annual Christmas Party and more.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further

Let's write the future together: apply now.

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