Who we are:
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey.

We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.

Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.

What you will do.


A glimpse in your role:

As an HR Generalist for Japan, you will play a key role in managing HR operations and ensuring effective delivery of HR services across all employee lifecycle stages, ensuring an excellent employee experience throughout the entire employee lifecycle — from attraction and recruitment to onboarding, development, retention, and exit.

The role provides high-quality administrative and operational support to the HR team, ensuring HR processes are completed accurately, efficiently, and in compliance with internal policies and standards.

The HR Generalist also supports various HR projects and initiatives, maintaining an accurate and up-to-date HRIS system and ensuring smooth collaboration across teams and functions.

Your responsibilities include:
Recruitment
Coordinate the end-to-end recruitment process, including senior roles, for positions based in Japan.

Partner with hiring managers to define recruitment strategies, post job adverts, screen candidates, organize and conduct interviews, and provide feedback to candidates and agencies.

Manage relationships with recruitment agencies, ensuring proper documentation and candidate ownership tracking.
Ensure timely completion of recruitment and onboarding tasks in the internal HR system.

Operations & Administration
Prepare and send onboarding materials, collect pre-hire information, and draft employment contracts.
Coordinate background checks and reference verifications where required.
Liaise with IT and other departments to ensure readiness for new joiners.
Maintain personnel files and ensure timely and accurate data entry in HR systems.
Support the onboarding and induction program, including delivering induction sessions onsite.
Assist HRBPs with offboarding processes, including documentation, system removal, and final settlements.
Support HRBPs with data audits, reporting, and formal meetings (e.g., note-taking).
Administer company benefits, manage provider communications, and handle employee inquiries.
Produce HR reports and data analysis as required.
Support and coordinate HR projects as requested by the HRBP.
Ensure accuracy, completeness, and timeliness of employee data in the HRIS (Workday).
Support payroll processes by validating HR inputs, employee data changes, and final settlement information.
Assist with offboarding processes including final payments, system access removal, and documentation in compliance with local requirements.

Governance & Process Improvement
Ensure compliance with internal HR policies and procedures, including disciplinary, grievance, and termination processes.
Support audit readiness by maintaining accurate records and following established HR controls.

Proactively identify, propose, and implement improvements to HR administrative and operational processes to increase efficiency, data quality, and employee experience.

Handle all HR information with strict confidentiality, professionalism, and integrity.

HRIS (Workday)
Ensure accurate and timely data entry in Workday.
Liaise with the HRIS team for support and process improvements.
Maintain up-to-date knowledge of Workday functionalities and contribute suggestions for process optimization.

Act as the local point of contact for Workday data integrity and operational improvements, liaising with the HRIS team as needed.

Collaboration with Group HR
Build strong working relationships with Group HR colleagues to ensure consistency and knowledge sharing.
Maintain up-to-date understanding of global HR policies, processes, and documentation.

Additional:
Division of work in percentage (please note that this is subject to change depending on business):
Recruitment & Onboarding – 30%
HR Administration – 60%
Others – 10%


Main KPI's:
Timely and accurate completion of recruitment and onboarding processes.
Compliance with HR data quality standards and process timelines.
High quality of employee support and responsiveness to HR inquiries.
Effective administration and follow-up on HR tickets.
Timely and compliant payroll and offboarding support.

Every action has an impact.

You will make a difference here if you have:

Strong ownership and accountability for deliverables.
High attention to detail and accuracy.
Excellent communication and interpersonal skills.
Professional, approachable, and service-oriented attitude.
Proactive in problem-solving and continuous improvement.
Confidentiality, integrity, and discretion in handling sensitive information.

Key competencies to empower your journey.

You'll drive towards success if you have:
3-5 years HR experience, specifically in recruitment, payroll support and HR Projects.
Experience within a multinational company or Shared Service Centre is a strong advantage.
Bachelor's degree or higher in HR or related fields, or equivalent.


Together, we go further:

At Global Blue, we believe that great work happens when talented people come together in a supportive and inspiring environment.

Here's what you can look forward to:
A role in a fast-growing, international company.
Opportunities for professional development and career growth.
A truly multi-cultural workplace, collaborating with colleagues from around the world.
Inspiring team members and a dynamic, forward-thinking culture.
A range of employee benefits, including: employee referral program, team-building activities & events, annual Christmas Party and more.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit.

Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation.

As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further

Let's write the future together:
apply now.
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