具体的には次のお仕事をお任せします。 ・コールモニタリング(評価基準策定、実行、改善フィードバック) ・各種トレーニング実行、進捗管理 ・オペレーション効率化の仕組み作り、メンバーへの展開、定着化推進 ・レポート作成、シフト管理、アルバイトスタッフの管理実務など (上記以外にもチーム内の様々なお仕事にも携わる機会あります)
勤務地: ・勤務地:東京都大田区平和島(流通センター駅 徒歩3分) ※都内のコンビニ敷地内での勤務となる場合もございます。 ※勤務スタイルは通勤/在宅のハイブリッドです。
勤務時間: ・完全週休2日(シフト制) ・10:00-19:00 (業務状況によりイレギュラーシフトで勤務いただく場合もあります)
応募資格: 【Must(必須)】 ・インバウンドコールセンターでのモニタリング評価(*1)から応対指導(*2)まで一連の 応対品質改善活動の実務をされていた方 *1)オペレータの通話録音を聞き、評価項目別に採点 *2)評価結果を基にオペレータへの個別フィードバック 上記実務経験者としてご活躍いただける方(未経験の方はご遠慮ください)。 ・Excel/Googleスプレッドシートの使用してレポートなどの作成経験 ・コミュニケーションスキルの高い方 ・最終学歴:短大/専門/高専卒業以上
【Want(歓迎)】 ・CS業務でのQA/リーダー/SV等の経験 (スタートアップのためチーム内の様々なお仕事にも関わる機会ございます) ・KPI管理/分析の経験 (NPS、CSAT、AHT、CPHなど) ・テクニカルサポートの経験 ・英語スキル/経験 ※英会話ができなくても大丈夫ですが、英語にアレルギーのない方。チャットで簡単な報告を英語でしていただく事もあります。システムなどは英語表記となります。 3,500,000 - ¥5,900,000 a year 給与・待遇: 交通費:月上限5万円まで支給 社会保険完備 昇給制度あり インフルエンザ予防接種補助あり
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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CC Operations Supervisor
16時間前
Tokyo Telexistenceロボットオペレーション運営実務を担い、コールセンターオペレータの教育全般、品質向上施策を策定し、実行します。 · ...
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Tokyo Telexistence当社は「ロボットを変え、構造を変え、世界を変える」をミッションとし、遠隔操作・人工知能ロボットの開発及びそれらの技術を活用した事業を展開する東大発のスタートアップ企業です · 現在、コンビニの飲料自動陳列ロボットや物流現場で働くロボットに遠隔監視サポートするCall Center Operations Supervisor募集します · Callsセンターオペレータ教育全般品質向上施策策定実行コールモニタリング各種トレーニング実行進捗管理オペレーション効率化仕組み作りメンバーへの展開定着推進シフト管理アルバイトスタッフ管理などを行います · ...
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Shinjuku Hilton Grand VacationsSupervisor Club Operations is responsible for fulfilling the following responsibilities of recruiting process to hire potential talents for Club Counselors and training and coaching Club Counselors to respond to Club Members questions and complaints. · ...
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Shinjuku-ku, Tokyo Hilton Grand VacationsThe Supervisor Club Operations is responsible for providing spectacular service and excellent response standards in align with our Hilton values as we communicate with our Japanese and Korean Club Members and Team Members. · ...
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Operation Supervisor
1週間前
Japan MerckReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics Together, · we dream b ...
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Japan Hilton Grand Vacations ¥1,000,000 - ¥1,200,000 per yearThe supervisor Club Operations is responsible for providing spectacular service and excellent response standards in align with our H.I.L.T.O.N. values as we communicate with our Japanese and Korean Club Members and Team Members. · ...
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Duty Manager
1ヶ月前
Tokyo Specialized Group ¥4,000,000 - ¥8,000,000 per year+Duty Manager pentru hoteluri din Tokyo. · +Direcționează operațiuni de zi și noapte în hoteluri. · Afisarea rapidă și profesionistă a problemelor cu clienții. · ...
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Media Specialist
2ヶ月前
Tokyo The Church of Jesus Christ of Latter-day Saints ¥3,000,000 - ¥4,500,000 per yearAs a Media Specialist at Asia North Area Office in Tokyo you will design plan and manage art direction related productions projects review analyze and improve departmental productions support Church events through broadcasting media-related operations ensure high-quality media se ...
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Shinjuku Hilton Grand VacationsAs Senior Manager, you will be responsible for leading and managing the day-to-day operations of Club. · ...
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Duty Manager
16時間前
Tokyo, Japan Marriott Hotels ResortsThis position requires Business Level Japanese Fluency Serves as the property Manager on Duty and directs all property operations during the overnight shift Ensures that the highest levels of hospitality and service are provided during the overnight shift Represents property mana ...
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Duty Manager
1ヶ月前
Tokyo, Tokyo Bvlgari Hotels & ResortsThis position requires Business Level Japanese Fluency Serves as the property Manager on Duty and directs all property operations during the overnight shift Ensures that the highest levels of hospitality and service are provided during the overnight shift Represents property mana ...
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Media Specialist
2ヶ月前
Tokyo, Tokyo A Igreja de Jesus Cristo dos Santos dos Últimos Dias ¥3,600,000 - ¥4,800,000 per yearThe Church seeks to build teams representing diverse perspectives and backgrounds of global membership. · Design art direction-related productions. · Analyze quality of departmental productions. · Support events through broadcasting media operations. · ...
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Tokyo Select Offshore ¥2,000,000 - ¥2,800,000 per yearWe are recruiting experienced Wind Turbine Installation Supervisors to support large-scale onshore wind farm construction projects across Japan. · Proven experience supervising onshore wind turbine installation projects · Strong knowledge of modern utility-scale turbine platforms ...
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Tokyo Rotary InternationalThis position works with the financial supervisor in areas of accounts receivable from clubs districts and individual Rotarians for both RI and TRF financial transactions and internal accounting operations. · Review contribution forms RI dues and other payments with bank statemen ...
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Tokyo Coloplast ¥2,000,000 - ¥2,800,000 per yearMaximize sales and profit in Japan by developing and executing marketing strategies. · ...
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Producer
3週間前
Tokyo W3GlobalWe are seeking an Audio Visual Technician to join a production company that handles a wide range of video and event productions including national TV programs commercials for major companies live performances by famous artists music videos and corporate PR videos. · ...
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Night Manager
2ヶ月前
Tokyo, Tokyo Fairmont Tokyo ¥480,000 - ¥720,000 per yearWe are seeking a highly professional Night Manager to lead overnight operations at the newly opened Fairmont Tokyo — the first Fairmont hotel in Japan. · Lead and complete the night audit process · Act as the overall in-charge during night hours · Handle guest complaints and serv ...
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營運主管(Tokyo office)
3週間前
Tokyo, Tokyo Wenetgroup Co., LtdThis is a full-time on-site role for an Operations Supervisor at our Tokyo office. · ...
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Tokyo Morgan StanleyWe are seeking someone to join our team as a Team Supervisor in Client Onboarding and Regulatory Data Services (CORDS) to manage the New Client KYC team responsible for daily RTB for KYC and Market Regulation support for new clients. · Serve as the primary supervisor within speci ...
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Wellness Supervisor
2ヶ月前
Tokyo 1 Hotels ¥5,000,000 - ¥7,000,000 per yearAs Wellness Supervisor, you'll guide the daily rhythm of our fitness center, pool, and wellness spaces—balancing safe, seamless operations with uplifting guest experiences. · ...
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Tokyo Viking ¥2,000,000 - ¥2,800,000 per yearViking is seeking a Japanese Speaking Assistant Waiter to join their team. The ideal candidate will have experience in premium brand hospitality and/or restaurant environment, with solid F&B and allergy knowledge. · ...