Tokyo Telexistence
当社は「ロボットを変え、構造を変え、世界を変える」をミッションとし、遠隔操作・人工知能ロボットの開発及びそれらの技術を活用した事業を展開する東大発のスタートアップ企業です。 現在、コンビニの飲料を自動陳列するロボットや物流現場で働くロボットを遠隔監視サポートするCall Center Operations Supervisorを募集することとなりました。 Call Center Operations Supervisorは、ロボットオペレーション運営実務を担い、コールセンターオペレータの教育全般、品質向上施策を策定し、実行します。
具体的には次のお仕事をお任せします。 ・コールモニタリング(評価基準策定、実行、改善フィードバック) ・各種トレーニング実行、進捗管理 ・オペレーション効率化の仕組み作り、メンバーへの展開、定着化推進 ・レポート作成、シフト管理、アルバイトスタッフの管理実務など (上記以外にもチーム内の様々なお仕事にも携わる機会あります)
勤務地: ・勤務地:東京都大田区平和島(流通センター駅 徒歩3分) ※都内のコンビニ敷地内での勤務となる場合もございます。 ※勤務スタイルは通勤/在宅のハイブリッドです。
勤務時間: ・完全週休2日(シフト制) ・10:00-19:00 (業務状況によりイレギュラーシフトで勤務いただく場合もあります)
応募資格: 【Must(必須)】 ・インバウンドコールセンターでのモニタリング評価(*1)から応対指導(*2)まで一連の 応対品質改善活動の実務をされていた方 *1)オペレータの通話録音を聞き、評価項目別に採点 *2)評価結果を基にオペレータへの個別フィードバック 上記実務経験者としてご活躍いただける方(未経験の方はご遠慮ください)。 ・Excel/Googleスプレッドシートの使用してレポートなどの作成経験 ・コミュニケーションスキルの高い方 ・最終学歴:短大/専門/高専卒業以上
【Want(歓迎)】 ・CS業務でのQA/リーダー/SV等の経験 (スタートアップのためチーム内の様々なお仕事にも関わる機会ございます) ・KPI管理/分析の経験 (NPS、CSAT、AHT、CPHなど) ・テクニカルサポートの経験 ・英語スキル/経験 ※英会話ができなくても大丈夫ですが、英語にアレルギーのない方。チャットで簡単な報告を英語でしていただく事もあります。システムなどは英語表記となります。 3,500,000 - ¥5,900,000 a year 給与・待遇: 交通費:月上限5万円まで支給 社会保険完備 昇給制度あり インフルエンザ予防接種補助あり
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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