【業務詳細】
2019年4月に正式リリースしたAI契約審査プラットフォーム "LegalForce" は導入社数が2,500社(2022年9月時点)を突破するという驚異的なスピードで成長しており、ますます多くの会社に興味を持っていただいています。
また、AI契約管理システム "LegalForceキャビネ" は2021年1月の正式リリース当初から多くの反響をいただいており、導入社数は600社(2022年11月時点)を突破しています。
■会社や製品、開発組織について詳しくはこちらをご覧ください
https://legalforce-
このポジションでは、LegalOn Technologiesの開発チームやユーザーサポートと協力して、サポート品質や業務効率を向上させるシステムの整備・開発とテクニカルを軸にカスタマーのに取り組んでいただきます。
同社は現在めまぐるしいスピードで導入顧客が増加しています。しかし、それは一社一社のカスタマー、一人ひとりのユーザーを蔑ろにして良い理由にはなりません。
その中で、CREは同社カスタマーの顧客満足を維持し更に向上させ、同社のビジネスをより発展させるために極めて重要なポジションです。
【具体的な仕事内容】
・以下を目的としたシステムの整備・開発
カスタマーのサービス導入ハードルの軽減
サポートの対応品質・業務効率向上
その他、顧客満足度の向上につながるもの
・テクニカル面でのカスタマーのサービス導入サポート
・カスタマー環境で発生したトラブルのテクニカルサポート
【求める人材】
■求めるスキル・経験【必須】
<経験・スキル>
・3年以上のWeb系システム開発実務経験、もしくはそれに相当する経験
・WindowsOSに関する基礎知識
※ ブラウザやOSのプロキシ設定、Windowsファイアウォール、イベントビューワーなどを設定・利用できるレベル
・ネットワークに関する基礎知識
※ プロキシやDNSの仕組み、OSI参照モデルの各レイヤーなどを説明できるレベル
・Chrome Developer Tools等の開発者ツールを利用した調査経験
・アクセスログやアプリケーションログを元にしたログ調査経験
・何らかの技術選定・導入および導入後の運用保守の経験
・営業職や企画職などの非エンジニア職と技術水準を合わせてスムーズに会話できるコミュニケーション能力
■求めるマインド【必須】
<マインド>
・関係者とコミュニケーションを取りながら、whyとwhatを考えつつ開発・改善を進められる方
・問題解決のために、自分の得意とする領域に閉じず柔軟な発想に基づき行動できる方
・他者への敬意を持ち、自分のためだけでなくチームのために行動できる方
・成長を好み、そのためには努力を惜しまない方
【給与】
770万円~1500万円
【勤務地】
<開発拠点>東京都千代田区内幸町2-1-6 日比谷パークフロント 19F
【勤務時間】
9:00~18:00
【雇用・契約形態】
【待遇・福利厚生】
※詳細はコンサルタントへご確認ください。
【休日・休暇】
完全週休2日制(土・日)、祝、年末年始休暇、夏季休暇、有給休暇(入社時付与)、傷病休暇(入社時付与)、産前産後・育児休業、介護休業、慶弔休暇
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