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Job CategoryEmployee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
<チーム・ポジションについて>
Trailhead Academyでは、Salesforce が販売する製品トレーニングサービスをお客様やパートナーに提供し、またSalesforce 認定資格プログラムを運用、オペレーションしています。今回は、Trailhead Academy が提供するサービスであるトレーニングや認定資格のオペレーション業務において、業務をサポートいただく研修・認定資格アドミシニアスペシャリスト【障害者採用】のポジションを募集します。このポジンションでは、主に資格やトレーニングに関するお問い合わせの対応、よくある問い合わせ (FAQ) やプロセスドキュメントの管理、Trailhead Academy が関わるプロジェクトや、プログラムにおける業務改善をサポートしていただきます。
お問い合わせには、試験やトレーニングの申し込み、受験時やトレーニングに参加する時のトラブル、資格取得後の資格のメンテナンス、資格アカウントの証明、ステータスの確認などの問い合わせがあります。トレーニングの申込みや資格の情報、ユーザーアカウント情報は社内のシステムで管理しています。システム上でアカウントのデータを確認して回答をしたり、データを修正したりすることもあります。不具合を見つけたら、Globalのチームにエスカレーションをして修正依頼をします。受験者が受験中に問題が発生した際には、試験ベンダーへ繋ぎ、スムーズに問題を解決することをサポートします。トラブルが発生した場合には、常に顧客の信頼を損なわないよう、最善の努力で対応します。
このポジションでは、日本で提供するトレーニング及び資格プログラムの運営をよく理解し、安定したサービスを提供するため、Globalチームとも連携して業務します。日本側の問題やお客様のお問い合わせ傾向をしっかりと把握し、調整すべきことを積極的にGlobalチームに伝えていくため、チームと協力します。また、認定資格プログラムのセキュリティを遵守し、問題の漏洩や不正を見つけたらGlobal へ報告し、グローバルの方針に基づき適切な対応をします。
<責務/Task>
お客様からのメールでの問い合わせ対応
サポート業務に必要なケースマネージメントシステムやWebサイトのメンテナンスサポート
お客様に提供するKnowledge (FAQ) の追加や更新、その他の関連リソースを整備
チームのプロセスドキュメントのメンテナンス、情報を常に最新に保つ
グローバルで利用するツールやシステムのローカライズのサポート、積極的にプロジェクトに参加(UAT含む)、日本での導入をサポート
問い合わせの傾向を理解し、ケースマネージメントの問題や課題を特定し、改善策を提案・実施
<必須要件 (Required)>
3年以上のお問い合わせ、サポート窓口経験
業務を整理するスキルを持ち、細心の注意を払いながら正確にタスクを完了できる
複雑な事象を明確に伝えるコミュニケーションスキルを持ち、同時に相手の話を理解し、傾聴できる
プロセスや手順を遵守し、迅速に意思決定や判断を下せる
ダイナミックな環境で、新しい方法や考え方を柔軟に受け入れ、迅速に対応できる能力
日本語の読み書き、会話能力を持ち、日本語のニュアンスを正確に捉え、流暢にコミュニケーションができる方
ビジネスレベルの英語コミュニケーションスキル (TOEIC 650点相当レベル)
<歓迎要件 (Preferred)>
カスタマーサポートまたはテクニカルサポート経験
Google製品 (Spreadsheet, Slide, Document) の使用経験および活用経験
CRMシステムやデータベースの理解
Trailhead の利用経験
Salesforce (特にService Cloud) の利用経験
Salesforce 認定資格の保有
選考にあたって合理的配慮が必要な方はこちらのEmailアドレス宛にお知らせください。
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights:
workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Show more Show less
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Tokyo Salesforce ¥1,000,000 - ¥1,400,000 per yearSalesforce is looking for a Admission Specialist who will support operations related to training services provided by Trailhead Academy in Japan. This position involves responding to customer inquiries regarding training and certification programs. · Responding to customer inqui ...
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Tokyo さくら映機株式会社 ¥8,000,000 - ¥10,000,000We are looking for a senior IT infrastructure engineer to design, build, operate, and maintain our IT infrastructure. The successful candidate will have experience in designing, building, operating, and maintaining IT infrastructure, including routers, switches, firewalls, physic ...
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一般事務(障害者採用/ 契約社員)
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Massage Room Staff
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Massage Room Staff
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Senior Recruiter
1週間前
Tokyo AMSWe are looking for a Senior Recruiter to join our team at AMS. As a Senior Recruiter, you will be responsible for getting to know our clients and their working culture in order to identify exactly what their resourcing needs are and create effective hiring strategies. · ...
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Team Leader
1週間前
Tokyo AMSWe strive to do things better for the world's most demanding brands. Is it challenging? Yes. But it's a challenge that brings us together, where support collaboration inclusiveness empower you with a feeling of belonging. · ...
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東京都 千代田区, Christian Dior ¥560,000 - ¥760,000 per year+The successful candidate will handle administrative tasks within their assigned department. · The specific department and duties will be discussed further after application. · +Qualifications · Able to work with a PC in an office setting · Possession of a disability certificate ...
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Minato AbbVie $80,000 - $120,000 per yearThe Pharmaceutical Information Specialist will provide medical product information to healthcare professionals through effective sales activities and market analysis. They must have at least 1 year of business experience in the pharmaceutical industry, PC skills, and MR certifica ...
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Tokyo AMS ¥6,000,000 - ¥12,000,000 per yearWe are seeking a Senior Recruiter to join our team in Tokyo. The successful candidate will be responsible for planning and implementing the end-to-end attraction strategy across all divisions within Morgan Stanley Japan, managing 3 core internship programs, and partnering with Re ...
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Tokyo MetLife Japan ¥6,000,000 - ¥9,000,000This position involves consulting sales to financial institutions in Japan. As a wholesaler for MetLife , you will promote insurance products to banks and other financial institutions. · Consulting sales to financial institutions in Japan. · Promote insurance products to banks an ...
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Character Artist
2週間前
Tokyo コジマプロダクションWe are looking for Character Artists who have experience in creating 3D character models using Maya, 3ds Max, Blender etc. · Experience in character modeling using Maya, 3ds Max, Blender etc. · Previous work experience with sculpting using ZBrush Mudbox etc. · Experience with one ...
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Tokyo Collectors ¥5,000,000 - ¥10,000,000 per yearPSA Japan is seeking a Security Supervisor (Japanese/English bilingual) to oversee the maintenance of a safe and secure work environment at our newly opened Tokyo Distribution Center facility in Heiwajima. · ...
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Tokyo AI Robot Association Freelance¥2,800,000 - ¥4,200,000 per yearWe currently operate out of a spacious office and research facility of over 1,000 m² located in the Ryutsu Center area. · As a member of AIRoA's finance team, you will be responsible for day-to-day cash management and execution of financial transactions. ...
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Minato アメリカン・エキスプレスWe back you with benefits that support your holistic well-being so you can be and deliver your best. · This means caring for you and your loved ones' physical financial mental health as well as providing the flexibility you need to thrive personally professionally: · Competitive ...
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Tokyo PerkinElmer ¥400,000 - ¥1,200,000 per yearThe primary role of the Customer Service Engineer will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site. The engineer will provide scheduled and unscheduled corrective maintenance for customers including warranty se ...
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東京都 港区, American Express ¥1,300,000 - ¥1,740,000 per yearWe are seeking a Team Support Admin for our Travel & Lifestyle Services team in Tokyo. · This role will provide administrative support to our team members and handle various tasks such as vendor inquiries, payment processing, and document creation. · The ideal candidate will have ...
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Minato American Express Freelance$40,000 - $60,000 per yearWe back you with benefits that support your holistic well-being so you can be and deliver your best. · ...
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個人傷害保険開発 マネージャー
4週間前
Minato AIG ¥2,500,000 - ¥3,800,000 per yearThe job involves developing and managing personal injury insurance products, including designing and implementing new services, analyzing market trends, and making data-driven decisions. The role requires strong communication skills, business acumen, and experience in the insuran ...
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Solutions Engineer
2ヶ月前
Tokyo Strider Technologies $80,000 - $120,000 per yearAs a Solutions Engineer at Strider Technologies, you will play a crucial role in driving revenue growth by providing consultatory expertise and support throughout the sales process. · You will collaborate closely with the sales team and prospective clients to understand their nee ...
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Tokyo Salesforce ¥4,000,000 - ¥8,000,000 per yearThe Operations Senior Specialist will provide administrative support to the Functional Architect department, including managing tasks, scheduling meetings, and preparing reports. The ideal candidate will have strong organizational skills, excellent communication abilities, and ex ...