Title: Operations Associate
Job Purpose: Ensure the efficient use of packaging and supplies in the warehouse to satisfy client and internal requirements.
Main Duties and Responsibilities:
- Verify shipments are received and checked against manifests, confirming proper pieces and weight.
- Replenish shipments based on temperature requirements.
- Learn transportation system to update milestones accordingly.
- Create pre-alerts for agents, ensuring all pieces are scanned out and manifested, and create flight plans for shipments.
- Ensure flight plans are correctly entered into the transportation management system.
- Take inventory of shipments within the facility and handle them correctly based on temperature, delivery date, and special handling instructions.
- Escalate inquiries and concerns to senior staff and leadership.
- Handle dry ice and shipment replenishment safely.
- Manage On Hold and 'Not OK to Send' shipments according to procedures.
- Complete GxP documentation logs.
- Assist in dispatching and tendering shipments to airlines, as well as recovery.
- Identify product temperature and replenishment needs.
- Process conditioning for packaging.
- Prepare shipment papers according to company guidelines.
- Arrange for adequate shipping materials at all times.
- Receive, unload, and place incoming inventory items appropriately.
- Keep the warehouse clean and organized daily.
- Review documentation, labeling, and markings included with each shipment.
- Prepare Next Flight Out shipments.
- Post-flight, ensure shipments left on booked flights.
- Perform other duties as required to support the Operations Team.
Requirements:
- Understand operating systems (Maestro) and SOPs.
- Experience with cold chain management and handling dry ice.
- Demonstrated ability to properly label shipments.
- Airline booking procedures.
- Data entry into TMS.
- Ability to be flexible with shift hour coverage.
- Forklift certification desired.
- Dispatch experience desired.
Marken is a wholly owned subsidiary of UPS and a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.
Moving Our World Forward by Delivering What Matters.
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