旅行事業部門 事務・サポート職(障がい者採用)
旅行事業部門ではカード会員様にトラベル・ライフスタイルサービスを提供しています。コールセンターで旅行やライフスタイル・サービスの手配をするスタッフをサポートするお仕事として、手配に関連するベンダーへの問い合わせ・確認作業、精算処理・領収書作成などの事務対応、その他事務・サポート業務を担当いただき、チーム一丸となってカード会員様の思い出に残る旅行・ライフスタイルのお手伝いorサポートをしていただきます。
ご経歴・スキル・希望にあわせて下記いずれかのお仕事をご担当いただきます。
【事務職 (カスタマー・フロント・サポート)】
・ 精算処理や領収書作成
・ベンダーとの電話対応
・支払・請求・返金などに関わるデータの照合作業
・その他事務・サポート業務
【英語サポート職(トラベル・オペレーション・サポート)】
・ホテル、レストラン、航空会社等へ空き確認や予約、情報の問い合わせ ※主に電話・メール
・その他ベンダーへの連絡・確認
・国内外の社内チームとの連携
・その他サポート業務
※こちらは障がい者採用枠でのポジションです。応募・選考段階で障がい者手帳のご提出をお願いします。必要な配慮やサポート、働き方についてのご相談はご応募の上、ご相談ください。
応募条件
・基本的な事務経験(旅行業界未経験OK)
・パソコンスキル(MOS(Word、Excel)など)
・様々なシステムを使用しながらマルチタスクに業務を進められる方
・正確で迅速なデータ処理ができる方
・英語サポート職では英語力必須(※読み書き・会話)
・障がい者手帳を所有していること
歓迎スキル
・旅行・ホテル・航空会社での経験(手配、調整、カスタマーサポートなど)
・事務職のみ、経理・支払い関係の業務経験
■勤務地:東京本社:東京都港区虎ノ門4-1-1 東京ワールドゲート神谷町トラストタワー内
■勤務形態: 契約社員(6か月契約)
※業務姿勢・習熟度・勤怠実績を鑑みて契約更新の可能性あり
■給与:経験・スキルを考慮の上、決定いたします
※別途残業代全額支給
※試用期間中も給与に変更はございません
※交通費全額支給(公共交通機関利用分のみ)
■勤務時間: 週37時間勤務(勤務時間7~7.5時間/日+休憩時間1時間)
■休日・休暇:
完全週休2日制<年間休日120日>
有給休暇、特別休暇、傷病休暇、慶弔休暇、育休・産休制度、育児・介護休暇、その他特別休暇あり
※各休暇の取得・適用に規定あり
■福利厚生: 社会保険完備(雇用、労災、健康、厚生年金)、オフィス内社員専用のカフェテリアや無料ドリンク完備、アメリカン・エキスプレス・カード(R)年会費補助(規定あり)、同性パートナーシップ制度、社内研修(e-Learningや英語学習等)、
■オフィス設備:社内健康保健室、多目的トイレ、オープン・ワーク・スペース、昇降式デスク等
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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