職種
:
ロボットアフターサービスエンジニア(技術サポート・顧客向けトレーニング担当)
雇用形態
:
正社員(試用期間あり:3ヶ月)
勤務地
:
東京都内(出張あり/リモート応相談)
業務内容
:
- 顧客現場でのロボット設置・試運転・点検・修理
- 製品の定期保守、トラブル対応、障害解析
- 顧客への操作説明、技術トレーニングの実施(オンライン/対面)
- 海外エンジニアチームとの技術連携、報告
- マニュアルやFAQ等の技術資料の作成・更新
応募資格(必須)
:
- メカトロニクス、電気・電子、または情報工学に関する基礎知識
- 顧客対応の経験(技術サポート、フィールドサービスなど)
- 普通自動車免許(国内出張対応のため)
- 英語または中国語での簡単な技術会話が可能な方
歓迎要件
:
- ロボット業界でのフィールドサービス経験
- 顧客向けトレーニングやプレゼン経験
- 海外製ロボットの取り扱い経験
- ビジネスレベルの英語・中国語スキル
給与
:
年俸制(経験・スキルに応じて決定)+出張手当
待遇・福利厚生
:
- 社会保険完備
- 交通費全額支給
- 出張手当・残業手当
- 技術研修制度あり(中国・欧州への研修機会あり)
勤務時間
:
9:00~18:00(休憩1時間)/フレックスタイム応相談
休日・休暇
:
- 完全週休2日制(土・日・祝)
- 有給休暇、夏季・年末年始休暇、慶弔休暇
Position
:
Field Service Engineer – Robotics (with customer training responsibilities)
Employment Type
:
Full-time (3-month probation period)
Location
:
Tokyo, Japan (Business trips required / remote negotiable)
Job Description
:
- Installation, commissioning, inspection, and repair of robotic systems at customer sites
- Routine maintenance, troubleshooting, and root cause analysis
- Conducting technical training sessions for customers (onsite and online)
- Coordinating with overseas engineering teams and preparing service reports
- Preparing and updating manuals, FAQs, and technical documentation
Required Qualifications
:
- Background in mechatronics, electrical engineering, or computer science
- Experience in customer-facing technical roles (e.g. field service, support)
- Valid driver's license (required for domestic business travel)
- Basic technical communication skills in English or Chinese
Preferred Qualifications
:
- Prior experience in the robotics industry as a service engineer
- Experience delivering customer training or presentations
- Familiarity with foreign robotic platforms
- Business-level proficiency in English or Chinese
Salary
:
Annual salary based on experience and qualifications + travel allowance
Benefits
:
- Full social insurance
- Commuting expenses covered
- Business trip & overtime allowances
- Technical training programs (including opportunities in China or Europe)
Working Hours
:
9:00 AM – 6:00 PM (1-hour break) / flextime negotiable
Holidays
:
- Complete 2-day weekends (Sat & Sun), national holidays
- Paid leave, summer/winter holidays, bereavement leave
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