Shinjuku City Side Contract
  • Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
  • Perform language translation and proofreading where necessary.
  • Respond and support players issues via chat and email, including but not limited to password resets and more.
  • Business hours 10:00-19:00 or Depending on project you are assigned)
  • Support 365 days a year including weekends and holidays (shifts)

Requirements

  • 0~ 2year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
  • Effective in Native written communication skills in Thai.
  • Business level English (Nice to have)
  • Business level Japanese (Nice to have)
  • Able to deliver excellent customer service via email and chat.
  • Able to understand games from a gamer's perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
  • Able to solve and analyze information accurately with appropriate speed and within guidelines.
  • Team player mentality.
  • This position is only for applicants residing in Japan with a valid working visa

Benefits

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee*Permanent employee promotion is available.
  • Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen reimbursement or train pass.

Who are we:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

Experience our side of life. For more information, visit 



  • Shinjuku City Side Contract

    +Support customer service operations and respond to player issues via chat and email. · Evaluate, monitor, analyze results and implement changes. · ...


  • Shinjuku City, Tokyo, Japan Side

    Support the customer service operations including but not limited to evaluating monitoring analysing of results and implementing any changes Respond and support players issues via chat and email including but not limited to password resets more Business hours 10001900 or Dependin ...


  • Yotsuya f-3744-42d3-aa35-92101a4631d6 ¥1,800,000 - ¥3,500,000 per year

    ゲームサポートスペシャリストの仕事は、カスタマーサービス業務のサポート、評価、監視を行い、お客様にサービスを提供することを目的としています。必要な場合には日本語(JP-EN)と英語(EN-JP)の翻訳および校正も行うことになります。また、この役割ではパスワードリセットやプレイヤーの問題に対応し、その他の多くのタスクを実行します。 · カスタマーサービス業務のサポート・評価・監視(分析) · (必要に応じて)日本語(JP-EN)、英語(EN-JP)への言語翻訳および校正 · チャットやメールでプレイヤーへの対応(例えばパスワードリセット) · ...


  • Tokyo Side ¥3,600,000 - ¥4,200,000 per year

    Support players with their issues and concerns in the game via chat or mail, including password resets and other inquiries. · We are looking for someone who is passionate about video games and has excellent customer service skills to join our team. · ...


  • Yotsuya, Tokyo, Japan Side ¥2,500,000 - ¥5,000,000 per year

    Support players with various issues via chat or email. · ...


  • Tokyo, Japan Formlabs ¥300,000 - ¥600,000 per year

    To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher and artist in the world. · Support users in learning the ins and outs of 3D printing via ph ...


  • Tokyo MetLife Japan ¥3,750,000 - ¥4,500,000 per year

    We are looking for an Agent Support Representative to join our team. As an ASR you will act as a consultant for registered agents providing support with sales marketing human resources management. · ...


  • JP-Tokyo Schneider Electric ¥2,500,000 - ¥5,000,000 per year

    We are looking for an experienced Customer Care Center (CCC) Technical Support Agent to help us unlock further commercial value for our business. · ...


  • JP-Tokyo Schneider Electric ¥1,000,000 - ¥2,000,000 per year

    We are looking for an experienced Customer Care Center (CCC) Technical Support Agent to help us unlock further commercial value for our business. · ...


  • Suginami Keywords Studios ¥2,500,000 - ¥5,000,000 per year

    Join us in our mission to build engaging player communities and offer outstanding experiences as a Player Support Agent. You'll serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players' questions w ...


  • Tokyo Global-e Full time

    We are looking for an experienced and proactive Customer Support Agent to join our team in Japan. · In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. · Front-line service to merchants(B2B) and end customers (B2C) ...


  • Tokyo Global-e Full time¥300,000 - ¥600,000 per year

    We are looking for an experienced and proactive Merchant Support Agent to join our team in Japan. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. · Previous experience in a client-facing role with a focus on de ...


  • Japan Side ¥2,000,000 - ¥2,800,000 per year

    We are looking for a player support specialist to join our team. The ideal candidate will have native reading and writing skills in Japanese, business level English, and experience in customer support. · QualificationsNative reading and writing skills in Japanese. · Business leve ...


  • Suginami Keywords Studios ¥2,400,000 - ¥3,000,000 per year

    We are looking for a Japanese & English Customer Support Agent - Gaming. · As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, · quality responses to players ...


  • Tokyo OutSystems ¥3,000,000 - ¥6,000,000 per year

    We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. · To support our growth and commitment to hiring exceptional performers ...


  • Chuo-ku, Tokyo Global-e ¥300,000 - ¥600,000 per year

    We are looking for an experienced and proactive Merchant Support Agent to join our team in Japan. · In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. ...


  • Tokyo MetLife Japan ¥2,500,000 - ¥5,000,000 per year

    ASR is a role that involves working with registered agents to educate, train, and manage them. The job requires a strong communication skill, ability to work independently, and a proactive approach. The ideal candidate will have a bachelor's degree or higher, experience in sales, ...


  • Tokyo MetLife Japan ¥2,500,000 - ¥5,000,000 per year

    ASR (Agent Support Representative) is a role that involves working with registered agents to provide education, training, and management. The job requires a strong communication skill, ability to work independently, and a proactive approach. The ideal candidate will have a bachel ...


  • Shinjuku City, Tokyo, Japan Side

    We are looking for a LQA Game tester: Thai to join our team in Shinjuku City Tokyo Japan.The position is open only to applicants currently residing in Japan with a valid working visa. · ...


  • Shinjuku Side

    Thai language check for translated game software Confirm that terminology is unified according to the developer's localization policy Confirm that the notation method follows the guidelines of the game console manufacturerCarefully examine whether the quality of the translation i ...


  • Tokyo Shanghai BSF Human Resources Co., Ltd ¥500,000 - ¥1,000,000 per year

    We're excited to welcome a proactive leader who can elevate our online admissions reach and connect more students with life-changing Japanese language learning experiences. · ...