- Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours 10:00-19:00 or Depending on project you are assigned)
- Support 365 days a year including weekends and holidays (shifts)
Requirements
- 0~ 2year of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact centre environment.
- Effective in Native written communication skills in Thai.
- Business level English (Nice to have)
- Business level Japanese (Nice to have)
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer's perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve and analyze information accurately with appropriate speed and within guidelines.
- Team player mentality.
- This position is only for applicants residing in Japan with a valid working visa
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Who are we:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
Experience our side of life. For more information, visit
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