As a Technical Project Manager, Client Onboarding, you'll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple customer security teams. You'll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.
What You'll Do:
- Expertly consult with clients on Recorded Future's onboarding best practices, become a trusted partner
- Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
- Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
- Use your understanding of the clients' cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients' utilization of Recorded Future and integrations
- Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
- Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
- Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
- Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
- Conduct new user advance training with a focus on client's priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%)
What You'll Bring:
Knowledge
- BS degree or 4 years of relevant work experience required
- Cyber/Information Security Fundamentals
- Certifications:
- Security+ (Strongly recommended)
- PMP (Recommended)
- Certified Analyst Lab (CAL) (required within the first 6 months)
Competencies:
- Manage standard and/or premium accounts
- Demonstrated understanding of Project Management processes, strategies, and methods
- Develop project execution strategy and timeline
- Proficiency in client workflow discovery across all types of client team functions
- Superb communication skills with an ability to convey complex concepts to all levels of personnel
Experience:
- 2-5 years of work experience in Cyber/Information Security and/or Threat Intelligence
- Product Implementation, Saas, and Customer Success experience
- Extensive experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- Fluency in Japanese is required
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