Job Description
Business Overview
The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Technology Management Services Supervisory Department (TMSSD) plays a vital role in CIO Governance, IT financial management, IT procurement, Quality Management System (QMS), technology-related public relations, and human resources strategy. By promoting efficiency, quality, risk management, and organizational strength, we ensure that Tech Divisions remain agile and at the forefront of technological advancement.

Department Overview
The IT Strategy Department (ITSD) is responsible for formulating and executing Rakuten Group's overarching IT strategy. ITSD's core mission is to ensure the delivery of high-quality IT services, optimize customer satisfaction, and effectively manage strategically important initiatives.

The department is structured into four key units: the CIO Office, IT governance, Quality Management, and Tech PR ITSD's responsibilities encompass the oversight of group-wide and tech community wide initiatives.

Position
Position Details
The ideal candidate will be process oriented, reliable and have a proactive mindset as well as excellent communication skills. This role translates technical requirements into actionable strategies, leveraging analytical, communication, and technical skills to support quality management initiatives. The candidate should have experience in some of the following areas: process analysis, strategy, planning, requirements gathering/analysis, data analysis, project management, operation support, KPI tracking, event organization, stakeholder engagement and meeting facilitation, and feel comfortable with public speaking. Successful candidates must have a proven history of project management roles and be customer focused.

Mandatory Qualifications

• Bachelor's degree (Computer Science or similar discipline preferred).
• 3+ years in business process analysis, QA, or compliance.
• Exceptional communication skills, able to translate complex technical concepts to diverse audiences.
• Proven ability to manage multiple projects to closure with strong organizational skills.
• Proficiency in documentation, presentations (PowerPoint), and basic technical administration.
• Experience in multi-departmental stakeholder management and facilitating executive meetings.
• English: Business level (TOEIC 800 or above).
• Japanese: Native or bilingual proficiency.

Desired Qualifications

• Prior experience with ISO 9001, ISO 27001, or similar compliance frameworks (knowledge/implementation experience).
• Experience in Quality Assurance projects.
• Knowledge of IT/software development processes (e.g., Agile, DevOps, ITIL).
• Experience in training or knowledge management systems.
• Ability to create SOPs, templates, and internal guidance documents.
• Experience with BI Tools (e.g., Domo, Tableau).
• Proven ability to consolidate and track projects with many stakeholders.
• Proficiency with project management tools (e.g., Jira, Confluence, Trello, or similar).
• Experience consulting on technical solutions, best practices, and standards.
• Experience in cross-functional planning and communication.
• English: Native level.

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