As a Technical Project Manager, Client Onboarding, you'll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple customer security teams.
You'll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.
What You'll Do:
Expertly consult with clients on Recorded Future's onboarding best practices, become a trusted partner
Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
Use your understanding of the clients' cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients' utilization of Recorded Future and integrations
Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
Conduct new user advance training with a focus on client's priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%)
What You'll Bring:
Knowledge
BS degree or 4 years of relevant work experience required
Cyber/Information Security Fundamentals
Certifications:
Security+ (Strongly recommended)
PMP (Recommended)
Certified Analyst Lab (CAL) (required within the first 6 months)
Competencies:
Manage standard and/or premium accounts
Demonstrated understanding of Project Management processes, strategies, and methods
Develop project execution strategy and timeline
Proficiency in client workflow discovery across all types of client team functions
Superb communication skills with an ability to convey complex concepts to all levels of personnel
Experience:
2-5 years of work experience in Cyber/Information Security and/or Threat Intelligence
Product Implementation, Saas, and Customer Success experience
Extensive experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles
Fluency in Japanese is required
Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically.
Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?Blog & Podcast:
Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter:
What's happening at Recorded Future
The Record:
The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline:
History of Recorded Future
Recognition:
Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.
By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team atRecorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply.
Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate.
Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future.
Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes.
Note:
Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager.
We do not conduct interviews via instant messaging or text.All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
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