- Technical Support for Customer Applications
- Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions.
- Assist customers in machine commissioning, tuning, troubleshooting, and optimization of servo or automation systems.
- Work with customers'engineering and R&D teams to understand application requirements and deliver suitable technical solutions.
- Support for OEM/ODM and Joint Development Customers
- Offer in-depth technical onboarding and training to R&D and application engineering teams of strategic customers.
- Participate in technical discussions for customized solutions, interface requirements, product adaptation, and validation testing.
- Collaborate with the R&D team in China to communicate customer needs, feedback, and issue reports accurately and efficiently.
- Distributor and Partner Technical Enablement
- Train distributor technical teams on product features, programming, commissioning, and troubleshooting methods.
- Support partners in pre-sales technical queries, solution design, and product evaluation.
- Assist distributors in building their own local technical capability for supporting end users.
- On-site Support for Machine Builders / End Users
- Provide on-site service when remote support is insufficient—such as machine commissioning, fault diagnosis, and system fine-tuning.
- Support pilot projects, first-machine runs, and acceptance tests at customer facilities.
- Prepare clear technical reports and improvement feedback after on-site visits.
- Internal Coordination
- Work closely with sales teams to support bid proposals, technical clarifications, and customer demos.
- Coordinate with headquarters engineering, product management, and quality teams to resolve technical issues.
- Provide structured feedback on product performance and local market technical requirements.
Technical Background
- Bachelor's degree or above in Electrical Engineering, Automation, Mechatronics, or related fields.
- 3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning.
- Familiarity with industrial control systems such as servo drives/motors, PLCs, HMIs, fieldbus (EtherCAT etc.), and automation software tools.
- Experience with machine builders, automation integrators, or industrial equipment manufacturers preferred.
- Strong problem-solving capability and hands-on debugging experience.
- Ability to explain technical concepts clearly to engineers, distributors, and end users.
- Strong teamwork and communication skills in a cross-border, multicultural environment.
- Ability to document technical issues clearly and follow through until resolution.
- Fluent Japanese is required; English & Chinese are preferred.
- Willingness to travel frequently within Japan and occasionally to China for training.
- Customer-oriented mindset with patience and a "service-first"attitude.
- Able to work independently in a fast-growing overseas organization.
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