Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Adobe is a place where exceptional people work – don't just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work.

We're proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you

Overview
Adobe is seeking a proficient and dynamic Manager of Customer Success to lead a Customer Success Manager (CSM) team composed of members across the Japan and Korea regions within the Customer Strategy & Success (CSS) organization. The Manager will report into the Senior Manager of the CSS organization for Japan & Korea.

This team scopes Adobe's Creative Cloud and Document Cloud business. The Manager will be responsible for guiding the CSM team to contribute to retention and expansion of Adobe's business through promotion of product & solution adoption, value realization, and the enhancement of customer engagement.

What you will do

• Team Leadership: Lead, mentor and inspire the team of Customer Success Managers (CSM) across Japan and Korea, fostering a culture of excellence, collaboration, and innovation.
• Strategy: Develop and roll out customer success strategies aligned with Adobe's overall objectives, taking into account the unique priorities and nuances of the business situation.
• Adoption Promotion and Value Realization: Ensure the team drives customer adoption by overseeing the implementation of programs to increase the usage of Adobe products and solutions. You will lead the team's efforts for Value Realization, ensuring customers recognize the maximum value from their Adobe investments, which leads to deeper customer engagement and the retention and expansion of the business.
• Customer Health: Proactively monitor and manage the holistic customer health to ensure high renewal readiness, preemptively identify and mitigate retention risks, and collaboratively unlock expansion opportunities with sales.
• Cross-functional Collaboration: Collaborate closely with other stakeholders like Sales, Solution Consultants, Marketing, and Enterprise Support, as well as CSS organization members in other regions, to deliver a seamless customer experience and drive business growth.

What You Need To Succeed

• Transformational Leadership: In a rapidly changing business environment, the manager must actively embrace and embody change as an opportunity for growth. They personally model an experimental approach - not fearing failure, and encourage the team to adopt this mindset, establishing a culture of continuous learning and innovation within the CSM organization.
• People Leadership & Development: The manager's core focus is on ensuring psychological safety and fostering high engagement and motivation within the team. This involves consistently improving overall team performance by conducting effective coaching and feedback to maximize the potential and support the career growth of individual CSMs.
• Strategy & Operations Excellence: To directly align team activities with business goals, the manager develops and executes data-driven CS strategies. They strictly manage team outcomes by aligning with KPIs and continuously optimize work processes and workflows, aiming for the efficient and effective realization of customer success.
• Deep Customer Insight & Influence: The manager establishes themselves as a strategic partner by building trust with customer executives. They deepen the understanding of the customer journey and coach CSMs to clearly communicate the business value (Value Realization) derived from the product and solution, thereby boosting adoption and customer loyalty.
• Cross-functional Collaboration: To maximize the CSM team's results, the manager coordinates seamlessly with internal departments like Sales, Solution Consultants, Marketing, and Enterprise Support. They drive the company-wide customer-centric growth cycle by feeding customer insights back for product improvement and sharing up-sell opportunities.
• Experience: Minimum of 5 years of experience in account management, or a related field, within the software industry, with at least 3 years in a leadership role.

• Language Requirements:

• Japanese: Native-level proficiency

• Korean: Business Advanced-level proficiency required
• English: Conversational proficiency desired

Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in
Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive
Creativity for All
together.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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