Department:
Digital and Technology
Team:
Applications
Reporting Line:
Applications Team Manager
Role Overview
We are seeking a Project Leader – System Consultant to lead enterprise system delivery and application initiatives within Compass Group Japan.
This role requires a bilingual (Japanese/English) professional who can bridge business operations and IT delivery, ensuring smooth system deployments, integrations, and ongoing operations aligned with Japan's regulatory and business environment.
The role will lead business-side system initiatives, manage end-to-end project ownership, and work closely with local stakeholders, store operations, global IT teams, and external vendors to deliver stable, scalable, and compliant IT solutions.
Key ResponsibilitiesLead business-side IT initiatives for Compass Group Japan, acting as the primary system consultant and project leader.
Own end-to-end project delivery including planning, design, build, testing, training, cutover, go-live, and Hypercare.
Manage IT projects in collaboration with local Japan teams and global teams (UK/India).
Engage stakeholders to gather, validate, and translate business requirements into practical technical solutions.
Facilitate blueprint and design workshops with business users and vendors; produce business blueprints, process flows, and documentation, and obtain formal sign-offs.
Act as the primary contact point for system configurations, customizations, store operations integration, and business process discussions.Oversee system integrations, middleware, interfaces, and data flows with external vendors and internal platforms.
Manage access control, system IDs, and user permissions across local and global systems.
Review and validate Functional Specification Documents (FSD) and Technical Specification Documents (TSD).
Coordinate UAT, training, workshops, knowledge transfer, and post-go-live support.
Identify risks related to localization, regulatory compliance, interfaces, and operations, and implement mitigation strategies.
Communicate effectively with internal stakeholders, vendors, store personnel, and global IT teams.
Priority Requirements
1st Priority – Language & Communication
Fluent Japanese and English (mandatory)
Native/business-level Japanese for local stakeholders and vendors
Business-level English for global collaboration
2nd Priority – Leadership & Delivery
Proven experience as a Project Lead / Project Manager / IT Lead
Strong ownership mindset with end-to-end delivery responsibility
Experience leading cross-functional teams and vendors
3rd Priority – Mindset & Adaptability
Flexible, adaptable, and open-minded approach to change
Comfortable working in evolving environments
Solution-oriented and proactive attitude
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