Kyoto AMAN
POSITION OVERVIEW

Reservation Assistant Manager

RESPONSIBILITIES

  • Training and management of team members
  • Assist and advise guests who may be choosing from a variety of rooms options
  • Check availability of accommodation or transportation on the customers' desired travel dates
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest
  • Processs with payments and send confirmation details to customers
  • Sort out any issues that may arise with bookings or reservations
  • Sell and promote reservation services
  • Answer any questions customers might have about the reservation process
  • Up-sell, when appropriate, by informing customers of additional services or special packages
  • Provide support to customers who may need to amend or cancel a reservation
  • QUALIFICATIONS

  • Same position or supervisor experience
  • Customer-service experience
  • Excellent written and verbal communication skills(Japanese and English)
  • Multi-tasking and time-management skills, with the ability to prioritize tasks


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