Onomichi Michael Page
Unique company-provided benefits focused on employees wellbeing
Flexible and diverse work environment with great WFH structure

About Our Client


Our client is a multinational travel company that employees thousands of people and deals with a great variety of service by applying cutting-edge technology that connects travelers all over the world.

Job Description


As the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats.

You will get to uphold and improve the operational flow and the good reputation of the company Among the main responsibilities:

Handle issues and concerns from customers, including operational issues, pricing / invoice queries, among others
Communicate with and report to Team Leaders and/or Manager for feedback and updates
Identify and communicate ways to improve the flow of operations
Listen attentively to customers needs and provide professional solutions for their requests
Perform office-based administrative duties whenever required
Maintain confidentiality about customers information and establish a trust-based relationship


You will get to join a very diverse, creative, and passionate Team that cares about excellence and is focused on growth.

The Successful Applicant

About


The successful applicant is passionate about the industry and driven to build and maintain an excellent operational practices and relationships with key partners.

In order to succeed in this position, the candidate presents the following credentials:

Passionate about Customer Service to provide help and support
Previous Customer Service experience ideal
Team Player passionate and proactive about improving operational standards
Fluent level of Japanese language skills
Great command of the English language that will be used to communicate with customers and partners

What's on Offer

Flexible work environment with great WFH structure
Diverse and international environment
Unique company-provided benefits focused on employees wellbeing


Contact:
Davide Capretta


Quote job ref:

JN
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