- グローバルブランドで、安定した環境の中でキャリアを築きたい方へ。
- 顧客体験を重視し、チームと共に成長できるポジションです。
企業情報
世界的なラグジュアリーグループの一員として、安定した基盤とグローバルなネットワークを持つ企業です。変化の中でもキャリア成長を支援し、長期的な視点で働ける環境が整っています。
職務内容
- 電話・メール・チャットなどを通じた顧客対応と模範的なコミュニケーションの実践
- スタッフのスケジュール管理とカバレッジ調整
- サービスレベル維持のためのプロセス構築とレポーティング
- KPI達成に向けたチームのモチベーション管理
- ECや店舗で発生する問題の初期対応と解決サポート
- アドバイザーへのトレーニング、フィードバック、オンボーディングの実施
- CRMを活用した顧客エンゲージメントとリテンション強化
- クレーム対応やエスカレーションプロセスの管理
- アフターセールスとの連携による顧客体験の改善
理想の人材
必須条件
- カスタマーサービスまたはコールセンターでのチームマネジメント経験
- ラグジュアリーリテールまたは顧客サービスでの3〜4年以上の経験
- SalesforceなどのCSシステム経験
- ネイティブレベルの日本語、日常会話レベル以上の英語力(目安:TOEIC 800以上)
- 問題解決力、リーダーシップ、コミュニケーションスキル
- Microsoft Officeの基本スキル
歓迎条件
- ラグジュアリー業界での経験
- プロジェクト管理スキル
条件・待遇
勤務地
- 東京都23区内
雇用形態
- 正社員
給与・待遇
- 年収:700万円前後(経験により最大800万円まで検討)
- 福利厚生:社会保険完備、401K、社員割引制度あり
- 残業:ほぼなし
勤務時間・休日
- 勤務時間:9:00〜17:30 または 9:30〜18:00
- 休日:土日・祝日休み
- リモート勤務:なし
追加の魅力ポイント
- ワークライフバランスを重視した働き方
- グローバルなキャリアパスと成長機会
Contact: Estevan Kawano
Quote job ref: JN
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