About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.About the role|役割について
Four Seasons Hotel Tokyo at Marunouchi のコンシェルジュチームは、ゲストに最高水準のサービスを提供することに注力しています。
シニアコンシェルジュは、フロントオフィス運営を支援し、ゲストへのホスピタリティ向上に貢献します。
The Concierge team at Four Seasons Hotel Tokyo at Marunouchi is dedicated to providing exceptional guest service.
Senior Concierge supports Front Office operations and contributes to delivering outstanding hospitality to guests.
What you will do|主な業務内容
同僚・上司・全ての部署とプロフェッショナルな関係を維持する
Maintain professional relationships with colleagues, supervisors, and all departments.フォーシーズンズの行動規範を遵守・遂行する
Comply with and enforce Four Seasons Standards of Conduct.ゲストエクスペリエンスマネージャー/チーフコンシェルジュを補佐し、コンシェルジュチームを監督
Assist and supervise the Concierge team under the Guest Experience Manager / Chief Concierge.チームワークを促進する前向きな職場環境を作る
Create a positive and motivated working environment.必要に応じて他部署をサポート
Assist in other areas of the department as needed.日本語・英語でのコミュニケーション
Communicate effectively in Japanese and English.ポリシーや基準が適切に適用されていることを確認
Ensure policies and benchmark standards are applied correctly.ゲスト接点で最高レベルのホスピタリティを提供
Deliver the highest level of hospitality during guest interactions.ゲストからのフィードバック収集および問題解決
Gather guest feedback and actively resolve issues.荷物・FAX・メッセージを迅速かつ正確に処理
Process packages, faxes, and messages accurately and timely.コンシェルジュ資料・地域情報を最新に保つ
Maintain updated concierge desk materials and local information.指示されたその他業務を遂行
Perform additional duties as assigned.アップセルの促進
Encourage upselling opportunities.
What you bring|応募資格
高校卒業または同程度
High school diploma or equivalent.関連職種で1〜2年経験(フォーシーズンズ/ラグジュアリーブランド歓迎)
1–2 years experience preferred in luxury hospitality or exceptional talent from line staff.日本語・英語(ビジネスレベル)の高いコミュニケーション能力
Strong communication skills in Japanese and English (business level).PC・Microsoft Office・Opera操作
Ability to operate computers, Microsoft Office, and Opera.チームワーク・問題解決力・サービス精神
Teamwork, problem-solving skills, and strong commitment to service.
What we offer|待遇
競争力のある給与・福利厚生
Competitive salary and comprehensive benefits packageトレーニング・育成機会
Excellent training and development opportunitiesフォーシーズンズ全館で使える社員割引
Employee discount at any Four Seasons worldwide制服クリーニング無料
Complimentary dry cleaning for uniforms従業員食堂無料
Complimentary employee mealsその他施設特有の福利厚生
Additional property-specific benefits
Schedule & Hours|勤務時間
フルタイム/柔軟なシフト(早朝・日中・夕方・週末)
Full-time with a flexible schedule, including early mornings, days, evenings, and weekends.
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