Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role
We are currently looking for an experienced Reservations Executive to join our Central Reservations team in Japan. Reporting to the Senior Reservations Manager you will be responsible for collaborating with Reservations Executives, Managers, and the Director of the Call Centre, whilst developing connections with guests and trade partners to ensure incremental business opportunities. Your exceptional communication abilities and attention to detail will drive sales, enhance guest satisfaction, and uphold Aman's commitment to excellence. This role also includes providing personalized concierge services and generating insightful reports to support operational efficiency.
Responsibilities
- Close sales effectively while up-selling and cross-selling to maximize opportunities and meet individual sales and reservations targets for room nights and revenue.
- Support team members in achieving collective goals and maintaining service quality. Ensure all reservation inquiries are addressed promptly and in line with Aman's standards.
- Maintain accuracy in data entry and ensure systems are aligned with established SOPs. Continuously evaluate and improve reservation processes in collaboration with the team and resorts.
- Exhibit a deep understanding of Aman's product offerings, key selling points, and differentiators.
- Stay current on company updates, industry trends, and operational best practices.
- Consistently follow and refine SOPs to ensure the highest levels of service quality.
- Prepare weekly and monthly reports on conversion, occupancy, and availability.
- Assist in generating ad hoc production, occupancy, and revenue reports upon request.
Requirements
- Proven experience in a similar role within luxury hospitality is preferred. Proficiency in Opera, Salesforce, or similar systems is highly advantageous.
- Proficiency in English and Japanese (written and spoken) is essential. Additional languages are a plus.
- Strong interpersonal and communication skills, with the ability to connect across cultures.
- High attention to detail and accuracy in data entry and reporting.
- Self-motivated, adaptable, and able to thrive in a fast-paced environment.
- A collaborative team player with a commitment to excellence and achieving goals.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about ensuring flawless distribution systems and supporting seamless guest experiences, we invite you to apply to join us on our journey.
-
Greater Tokyo Area AmanWe are currently looking for an experienced Reservations Executive to join our Central Reservations team in Japan. · Join our dynamic corporate team and become part of Aman Group. · ...
-
Tokyo DiscovaDiscova is on the lookout for a motivated Reservations Executive based in Tokyo Japan. · ...
-
Tokyo Aman Full timeWe are currently looking for an experienced Reservations Executive to join our Central Reservations team in Japan. · Reporting to the Senior Reservations Manager you will be responsible for collaborating with Reservations Executives, · Managers and the Director of the Call Centre ...
-
Tokyo DiscovaDiscova is looking for a motivated Reservations Executive based in Tokyo. The role involves delivering best-in-class service and memorable local experiences for travellers. · Manage reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants and services ...
-
Tokyo, Japan - Asia - Tokyo Japan Flight Centre CareersAs a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceeds its goals and operates successfully. · ...
-
Tokyo Flight Centre Travel GroupThis is an opportunity to join the Reservations team as a Reservation Executive. The role involves delivering best-in-class service and memorable local experiences for travelers. · ...
-
Tokyo Flight Centre Travel GroupWe are seeking a Reservation Executive to join our Reservations team and ensure that Discova meets and exceed its goals and operates successfully. · ...
-
Tokyo, Tokyo Bvlgari Hotels & Resorts ￥300,000 - ￥600,000 per yearThe Room Reservation Asst Mgr assists with soliciting and managing reservations sales-related opportunities, manages Reservations Sales Supervisor and Agents, and actively up-sells business opportunities to maximize revenue. The role requires a business level of Japanese speaking ...
-
Personal Assistant
3週間前
Tokyo, Tokyo BoF CareersYou will provide direct support to the Founder and assist in the day-to-day operations of the company. · ...
-
Tokyo Four Seasons Hotels and Resorts ￥2,500,000 - ￥4,500,000 per yearHandle reservation inquiry accurately which are phone call follow FS standard email handling and cording each reservation. · ...
-
Actuary Manager
2週間前
Japan Trusted Partners GKThis is a Job Title: Senior Manager - Actuarial Consulting in Life-Insurance · Oversee and guide junior actuaries and other team members on actuarial projects, ensuring high-quality outputs. · Lead the development and application of actuarial models for pricing, reserving, and ca ...
-
Tokyo RakutenThe Human Resources & General Affairs Office handles all human resources-related tasks such as recruitment, talent management, training, payroll and labor relations as the business HR. We also conduct Employee Engagement Surveys (employee satisfaction surveys) on an ongoing basis ...
-
Tokyo, Tokyo ServiceNow ￥4,200,000 - ￥6,300,000 per yearWe are seeking a visionary and execution-focused Horizontal Solutions Japan GTM Strategic Leader to drive transformative growth across our Horizontal Solutions portfolio. · Define and lead the Japan GTM strategy across Horizontal Solutions, · ...
-
Tokyo, Tokyo ServiceNow+We are seeking a visionary and execution-focused wide range of ServiceNow Solutions Japan GTM Strategic Leader to drive transformative growth across our ServiceNow Solutions portfolio. · +12+ years of experience in GTM strategy, business operations, or customer success, with at ...
-
Tokyo ServiceNow ￥2,000,000 - ￥2,800,000 per yearWe are seeking a visionary and execution-focused wide range of ServiceNow Solutions Japan GTM Strategic Leader to drive transformative growth across our ServiceNow Solutions portfolio. · Define and lead the Japan GTM strategy across wide range of ServiceNow Solutions... · ...
-
Greater Tokyo Area HiltonThe Guest Service Agent role at Hilton Tokyo Hotel involves greeting and registering guests, checking them in and out, resolving guest challenges throughout their stay in our hotel. · Complete the registration process by inputting and retrieving information from a computer system ...
-
Tokyo HiltonWe are looking for a Secretary to Hotel Manager with Conrad Hotels and Resorts responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. · ...
-
UX Designer
1ヶ月前
Tokyo RakutenThe UX Designer will create designs that captivate many golfers across the entire golf ecosystem. · ...
-
Tokyo Agoda ￥6,000,000 - ￥12,000,000 per yearThis role is based in Tokyo with regional exposure and travel to Bangkok. As the Sr. Manager / Associate Director for Flights in Japan you will play a pivotal role in shaping Agoda's market presence driving partner strategy and building the foundations for long-term success. · Se ...
-
Tokyo, Tokyo ServiceNow $150,000 - $175,000 per yearThis role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, metho ...
-
Tokyo Agoda ￥10,000,000 - ￥20,000,000 per yearAbout Agoda, · At Agoda we bridge the world through travel. · No two days are same at Agoda Data and technology are heart of our culture fueling curiosity innovation If you ready to begin your best journey help build travel for world join us. · 6+ years experience Flights OTA air ...
