As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully.
Operationally, the role will be responsible for fulfilling booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products.
You have a strong desire for structure, exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.Your main responsibilities are:
Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
Resolve customer service issues to customers' satisfaction with appropriate corrective and preventive measures.
About You
The Essentials:
A degree in tourism and hospitality would be an advantage
Fluent in Japanese, and intermediate to advanced level of written and spoken English
The Attributes:
Well-developed problem-solving skills
Customer centric with commitment to high standards of service delivery
High attention to detail and strong time/priority management skills
Able to work independently or in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
Ability to work with uncertainties/changing priorities and to remain calm under pressure
Willing to travel on business when required
Personally aligned with Discova's company purpose and values
Proficient with Microsoft Office applications
About Us
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves.
These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation.
We welcome you to our family as you are and who you are.To learn more about Discova and our work perks click:
Get in touch now and Discova a world of possibilities
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