About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.
About The Role
Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling and cording each reservation.
What You Will Do
- Assume responsibility for the execution of the Reservation Department's policies and procedures and manage the daily operations.
- Maintain reservation standard
- Display a high level of integrity and professionalism all times in dealing with guests and employees.
- Work with Sales and Catering team in handling group bookings.
- Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest.
- Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
- Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor.
- Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation.
- Advise Reservation Manager of any deviations in rate applications or reservation arrangement.
What You Bring
- Excellent written and verbal communication skills to prepare and deliver reports
- Apply an ethical approach to the outcome of situations
- Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel's/Resort's objectives
- Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
- Demonstrate the ability to multi-task
- Work in a safe, prudent and organized manner.
- Require a flexible schedule in order to accomplish all major responsibilities and tasks.
- Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering. Working knowledge is generally learned on the job.
- Ability to operate fax, scanner, copier, telephone, adding machine, calculator.
- Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
- Ability to read, write and speak English.
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50%F&B outlet discount for other Four Seasons Hotel in Japan.
- Complimentary Employee Meals
- Social insurance
- Define contribution benefit
- Yearly health checks up
Schedule & Hours
- 40 working hours per week.
- 10 days off every month except February (9 days)
- Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.
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