POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
電話・FAX・郵送にて受領するすべての宿泊予約(新規、変更、キャンセル)を適切に処理します。
お客様の宿泊ニーズを把握し、最適な客室タイプを提案・手配します。
客室タイプおよび料金の空室状況を確認し、保証条件、特別料金、キャンセルポリシーについてご案内します。
特別なご要望には柔軟に対応し、内容を正確に記録します。
館内施設・サービス、客室設備に関するお問い合わせに対応します。
収益最大化を目的としたセールステクニックを活用します。
予約管理システムへ正確にデータを入力・管理します。
無料宿泊、従業員割引、旅行代理店視察レート、卸売予約などの特別予約については、適切なコードおよび料金を予約システムに入力します。
お客様からのご要望・苦情については、規定のエスカレーション手順に従って対応します。
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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