Role Introduction
At InterContinental Yokohama Pier 8, we create memorable guest experiences through refined hospitality, operational excellence, and thoughtful service. As a Reservations Agent, you will be the first point of contact for many of our guests, delivering accurate, professional, and personalized booking experiences. You will handle reservations inquiries, system entries, and pre-arrival coordination while ensuring rate integrity and data accuracy. This role is ideal for a service-oriented professional who values precision, communication excellence, and teamwork in a luxury hospitality environment.
Key Responsibilities Reservations Operations- Handle guest reservations inquiries via phone, email, and online channels in a professional and timely manner.
- Create, modify, and cancel reservations accurately in Opera and related systems.
- Ensure correct rate application, room type allocation, and special request handling.
- Confirm reservations and communicate relevant information clearly to guests.
- Deliver courteous, personalized, and brand-aligned guest communication at all times.
- Identify opportunities to upsell room categories, packages, and hotel services.
- Escalate complex requests or guest concerns to the Reservations Manager appropriately.
- Support seamless handover of guest information to Front Office and Operations teams.
- Maintain high accuracy in guest profiles, payment details, and reservation data.
- Ensure compliance with IHG policies, rate rules, cancellation policies, and internal procedures.
- Protect guest data confidentiality and payment security standards.
- Support inventory management and availability updates as directed by the Reservations Manager.
- Assist with daily reports, pickup tracking, and administrative tasks.
- Participate in training, quality audits, and continuous improvement initiatives.
- Work closely with Front Office, Sales, Revenue, and Housekeeping to ensure accurate room allocation and guest expectations.
- Share guest insights and operational feedback to improve service quality.
- Diploma or Bachelor's degree in Hospitality, Tourism, Business, or related field preferred.
- Prior experience in hotel reservations, front office, or customer service is preferred.
- Fresh graduates with strong hospitality mindset may be considered.
- Experience using Opera PMS or similar hotel systems is an advantage.
- Strong communication skills in English and Japanese (business level).
- Excellent attention to detail and accuracy.
- Guest-focused mindset with strong service etiquette.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic analytical ability for rate and availability understanding.
- Team-oriented attitude with strong reliability and integrity.
- Willingness to learn systems, brand standards, and operational procedures.
We genuinely care about people and demonstrate this commitment every day through True Hospitality.
You are expected to demonstrate:
- True Attitude – Genuine care, professionalism, and positive service mindset.
- True Confidence – Product knowledge and reliable system execution.
- True Listening – Understanding guest needs and expectations.
- True Responsiveness – Prompt, accurate, and thoughtful service delivery.
Above all, always aim to deliver outstanding guest experiences, do the right thing, and seek to truly understand people.
Join Our TeamJoin the global IHG family where individuality is celebrated, teamwork drives excellence, and integrity guides our actions. We welcome individuals who demonstrate curiosity, accountability, and a passion for hospitality.
For more information, please visit
-
Japan IHGWe create memorable guest experiences through refined hospitality, · operational excellence, · and thoughtful service.As a Reservations Agent, you will be the first point of contact for many of our guests, delivering accurate, professional, and personalized booking experiences. · ...
-
Japan IHG ￥4,000,000 - ￥4,800,000 per yearLead the reservations function to maximize revenue performance while delivering seamless guest booking experiences. · ...
-
Japan IHGAs an Accountant at InterContinental Yokohama Pier 8, you will ensure financial accuracy and compliance while working closely with hotel leadership and cross-functional teams. · ...
-
Yokohama, Kanagawa IHG Hotels & ResortsAs a Reservations Agent at InterContinental Yokohama Pier 8, you will be the first point of contact for many of our guests, delivering accurate, professional and personalized booking experiences. · ...
-
Japan IHGWe are seeking a detail-oriented Procurement Officer to support efficient sourcing of goods and services at InterContinental Yokohama Pier 8. As part of our team, you will process purchase requisitions, quotations, and orders while ensuring accurate documentation. · Diploma or Ba ...
-
Japan IHGThe Purchasing Manager will play a critical role in ensuring the timely, compliant, and cost-effective sourcing of high-quality goods and services that support seamless hotel operations. · ...
-
Japan IHGWe're always looking for new ways to raise the bar so we're searching for a Sales Executive with a track record of driving sales and smashing targets to help us fill our rooms meeting suites and banquet halls. · Your responsibility · Sales and proposals for FIT Group MICE at a lu ...
-
Yokohama IHG Full timeWe create memorable guest experiences through refined hospitality, operational excellence, and thoughtful service. As a Reservations Agent, you will be the first point of contact for many of our guests. · ...
-
Japan IHGWe believe every plate tells a story. So, we're searching for an Executive Chef with a palate for serving up truly memorable dishes. · Making every single meal a feast for the eyes and treat for the tastebuds Directing daily kitchen activities as well as coaching and developing ...
-
Japan IHGWe're always looking for new ways to raise the bar.We're searching for a Sales Manager with a track record of driving sales and smashing targets. · Managing daily sales activities and coaching your team to deliver to their full potentialHitting all personal and team sales goals t ...
-
Yokohama IHG Full timeWe create memorable guest experiences through refined service, operational excellence, and thoughtful personalization. · ...
-
Yokohama, Kanagawa IHG Hotels & ResortsWe create memorable guest experiences through refined service operational excellence and thoughtful personalization As the Reservations Manager you will lead the reservations function to maximize revenue performance while delivering seamless accurate and responsive guest booking ...
-
Yokohama IHG Full timeWe are seeking an Accountant to join our team at InterContinental Yokohama Pier 8. As an Accountant, you will play a key role in ensuring financial accuracy and compliance while working closely with hotel leadership and cross-functional teams. · To supervise daily accounting oper ...
-
Yokohama, Kanagawa IHG Hotels & ResortsWe are seeking an experienced Accountant to join our team at InterContinental Yokohama Pier 8. · ...
-
Yokohama IHG Full timeAs our Purchasing Manager, you will play a critical role in ensuring the timely, compliant, and cost-effective sourcing of high-quality goods and services that support seamless hotel operations. · ...
-
Yokohama IHG Full timeJob summary · Rolé del comprador: Su función es apoyar la adquisición eficiente, segura y rentable de bienes y servicios para garantizar una operación hotelera fluida. · ...
-
Yokohama, Kanagawa IHG Hotels & ResortsWe deliver exceptional guest experiences through refined service, operational excellence, and strong partnerships. · ...
-
Yokohama, Kanagawa IHG Hotels & ResortsWe're always looking for new ways to raise the bar. So we're searching for a Sales Executive with a track record of driving sales and smashing targets to help us fill our rooms, meeting suites and banquet halls.Your responsibility · Sales and proposals for FIT, Group, and MICE at ...
-
Yokohama, Kanagawa IHG Hotels & ResortsWe deliver exceptional guest experiences through refined service operational excellence and strong partnerships As our Purchasing Manager you will play a critical role in ensuring the timely compliant and cost-effective sourcing of high-quality goods and services that support sea ...
-
Yokohama, Kanagawa IHG Hotels & Resorts $45,000 - $60,000 per yearWe're always looking for new ways to raise the bar so we're searching for a Sales Manager with a track record of driving sales and smashing targets to help us fill our rooms meeting suites and banquet halls. · Managing daily sales activities coaching your team to deliver to their ...
-
Yokohama IHG Full timeWe believe every plate tells a story so we re searching for an Executive Chef with a palate for serving up truly memorable dishes whenever and wherever our guests choose to dine. · Making every single meal a feast for the eyes and treat for the tastebuds · Directing daily kitchen ...