POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Minato Marriott Full timeProcess all reservation requests, changes and cancellations received by phone, fax or mail. Identify guest reservation needs and determine appropriate room type. · ...
-
Japanese Speakers
1週間前
Tokyo DevloitCandidate will provide customer support for projects in the travel industry and airlines. · ...
-
Minato Marriott Full time+Assists in successfully planning, developing, implementing and evaluating of the quality of property's rooms. · + · ...
-
〒- 東京都 港区, Marriott InternationalAssists in successfully planning, developing, implementing and evaluating of the quality of property's rooms. The position ensures Rooms Operations meet the brand's standards and targets customer needs. · ...
-
Tokyo Devloit ￥2,000,000 - ￥2,800,000 per yearWe are seeking an experienced Operations Manager I to lead a team of technical support experts. · Analyze and maintain all Client Service Level Agreements; · Select, train, develop, and manage the performance of direct reports and their associates. · ...
-
Tokyo Okada Manila ￥2,000,000 - ￥2,800,000 per yearThis role is responsible for performing extraordinary service experience to VIP Player from Japan Region and also acts as single information point to assist Japan VIP Player in conveying and solving any VIP Player complaints, concerns and inquiries. · ...
-
Tokyo Korn FerryWe unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, · Korn Ferry is a global consulting firm that powers performance.We are hiring a Consultant for our Organizational St ...
-
Reservations Agent
1ヶ月前
Tokyo, Tokyo MSC Cruises ￥120,000 - ￥180,000 per yearWe are seeking a highly motivated Reservations Agent to join our MSC Cruises Tokyo office. In this role, you will manage cruise bookings, support guests throughout the reservation process, and deliver exceptional customer service. · We require fluency in Chinese (spoken and writt ...
-
Urayasu Sheraton Hotels & ResortsOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · ...
-
Urayasu, Chiba Sheraton Hotels & ResortsWe want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
-
Urayasu, Chiba Sheraton Hotels & ResortsWe want to build an experience that is memorable and unique for our guests. · Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
-
Urayasu, Chiba Sheraton Hotels & ResortsWe want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
-
Urayasu, Chiba Sheraton Hotels & ResortsWe want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
-
Urayasu, Chiba Sheraton Hotels & ResortsWe want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · They are empowered to move about their space and do what needs to be done. · Whether p ...
-
〒- 千葉県 浦安市 舞浜, Marriott Internationalシェラトン・ファミリーに加わると、そのグローバルなコミュニティの一員になることができます。1937年以来、私たちは集まり、つながる場所を提供しています。シェラトンでは世界中に、アソシエートがつながりを感じられる400以上のコミュニティを形成しています。 · お客様に有意義な滞在体験をお届けしたいと考えるチームプレイが得意な方は、ぜひシェラトンの採用情報をご覧ください。「世界の集いの場」になるというシェラトンの使命に共感してくださる方を求めています。 · ...
-
Tokyo Okada ManilaThis role is responsible for performing extraordinary service experience to VIP Player from Japan Region and also acts as single information point to assist Japan VIP Player in conveying and solving any VIP Player complaints concerns and inquiries. · ...
-
Urayasu Sheraton Hotels & ResortsWe want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
-
Tokyo Third Bridge InternshipThis is an internship opportunity to accelerate your career in a high-energy commercial role. As a Client Services Associate, you'll develop commercial awareness and business acumen that open doors to long-term careers. · ...
-
Tokyo Devloit ￥2,000,000 - ￥2,800,000 per yearThe Team Leader Operations is responsible for day-to-day supervision of call center associates. This position ensures performance metrics are achieved by providing adequate coaching motivation accountability. · Supervise call center associates monitoring work attendance according ...
-
Urayasu Sheraton Hotels & ResortsOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
-
Urayasu Sheraton Hotels & ResortsWe want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · ...
