Concierge - Tokyo

1ヶ月前

Greater Tokyo Area Aman

Location Overview
Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city's largest.

Role
Under the supervision of the Chief Concierge / Assistant Chief Concierge / Senior Concierge, the Concierge is responsible for ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure and Standard Operating Procedures Manual and Guideline established by the hotel or the corporate office.

Responsibilities

  • Updates the Guest History profiles on a timely manner, and ensure Guest Recognition, Customer Delight and Retention on daily bases.
  • Ensure the guest information is properly handled and protected.
  • Drive customer delight and retention by being a role model in delight guest in every single interaction.
  • Obtain feedback from guests to improve services and facilities actively.
  • Maximizing hotel profit by upselling transportations, excursions/Aman Journeys.
  • Conduct Cross sell to outlets to maximize hotel revenue.
  • Full knowledge of the operational systems at Concierge.
  • To have the most updated information in the hotel, the city as well as the nationwide events and share that information to operational team.
  • Maintain strong relationship with the industry key persons.
  • Maintain strong relationship and goodwill with suppliers and third party contractors.
  • Communicate guest preference information with other departments to delivery customer delight.
  • Utilize and develop communication tools and channels for the dissemination of information and workflow amongst Concierge and all departments in the hotel.
  • Attend Daily Rooms / Front Office / Concierge Briefing to share information.
  • Maintain strong relationship and goodwill with regular guests.
  • Celebrate guests' occasions like birthday and anniversary by preparing cards, letters, email, and gifts.

Requirements

  • Minimum 2 years similar experience in the hospitality industry.
  • Well-connected to restaurants and amusement facilities in the city.
  • Fluency in English and Japanese, with excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive guest or company information with integrity.
  • Understand and have professional knowledge of how to correspondence email inquiry.
  • High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

  • Aman Global Complimentary Night Programme.
  • Discount on Food & Beverage Outlets and Aman Retail Boutique.
  • Meals and coffee breaks during shifts.
  • Club activities.
  • Birthday Benefit (Food & Beverage outlet experience).
  • Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

  • Concierge - Tokyo

    1ヶ月前

    Greater Tokyo Area Aman

    Join our team in Aman Tokyo where you will provide warm and personalized hospitality to every guest detail matters. · ...

  • Front Reception

    7日前

    Tokyo Park Hyatt

    Join us in welcoming the opening of the second chapter of Park Hyatt Tokyo with our wonderful colleagues. · ...

  • Travel Concierge

    11時間前

    Tokyo en world Japan K.K. ￥4,000,000 - ￥4,800,000 per year

    We're looking for a bilingual Travel Concierge to act as a dedicated point of contact for English-speaking guests visiting Japan.This role is perfect for someone who loves hospitality, travel and delivering high-touch customer experiences. · Support international guests throughou ...

  • Senior Concierge

    2ヶ月前

    Tokyo Four Seasons Hotels and Resorts ￥2,000,000 - ￥2,800,000 per year

    The Senior Concierge supports Front Office operations and contributes to delivering outstanding hospitality to guests. · Maintain professional relationships with colleagues, supervisors, · and all departments. · Comply with and enforce Four Seasons Standards of Conduct. · ...

  • Front Desk Agent

    2ヶ月前

    Tokyo Specialized Group ￥2 - ￥5 per year

    Our client seeks a Front Desk Agent at an international hotel brand in central Tokyo. · Manage guest check-in and check-out processes · ...

  • M365 Technical Lead/Associate

    1日前

    Tokyo, Tokyo, Japan ReachExt K.K.

    The job requires a technical lead/associate with experience in Office 365 products and excellent customer relations skills. The candidate must be able to work shifts and provide 24/7 customer support. · ...

  • Asst Mgr-Front Desk

    4週間前

    Tokyo, Tokyo The Ritz-Carlton Hotel Company, L.L.C.

    Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. · ...

  • Assistant Front Service Manager

    2ヶ月前

    Tokyo Mandarin Oriental ￥2,500,000 - ￥5,000,000 per year

    Mandarin Oriental, Tokyo is seeking an Assistant Front Service Manager to join its Bell team. The ideal candidate will be a master of craft, thrive in a team environment, and demonstrate integrity and respect while acting responsibly. · ...

  • Assistant Director of Rooms

    4週間前

    Tokyo Four Seasons Hotels and Resorts

    About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, · ...

  • Guest Experience Manager

    2ヶ月前

    Tokyo, Tokyo Bvlgari Hotels & Resorts ￥2,000,000 - ￥2,800,000 per year

    The Guest Experience Manager plays a vital role in delivering highly personalized, seamless service that distinguishes Bulgari Hotel from any other. · ...

  • Guest Experience Manager

    7日前

    Tokyo, Tokyo Bvlgari Hotels & Resorts

    Guest Experience Manager plays a vital role in delivering highly personalized seamless service that distinguishes Bulgari Hotel from any other. From pre-arrival to post-departure the Guest Experience Manager discreetly manages every detail of the guest experience anticipating nee ...

  • Sales Manager

    3週間前

    Tokyo, Tokyo Bvlgari Hotels & Resorts

    The position is accountable for proactively soliciting and handling sales opportunities for Consortia Group and Events, · and new business market development and potential High Network Special Negotiate opportunity. · Achieves personal sales goals with focus on building long-term ...

  • Assistant Guest Experience Manager

    7日前

    Tokyo Mandarin Oriental

    Mandarin Oriental Tokyo is looking for an Assistant Guest Experience Manager to join its Guest Experience team. · ...

  • Revenue Manager

    1週間前

    Tokyo Mandarin Oriental

    Mandarin Oriental is looking for a Revenue Manager to join our Revenue team. · Annual Department Budget: · ,Support the Director of Revenue Strategy takes an active role in development of annual revenue budget and marketing plan. · ,Average rate analysis. · ,Trend analysis. · , ...

  • Facilities Coordinator

    1ヶ月前

    Shibuya JLL Japan

    The Facilities Coordinator (FC) will be part of Enterprise Workplace Strategy team and oversee the Service Desk team Mail room in Shinagawa HQ and Osaka also remotely provides facility services to other offices in Tokyo and Kanagawa. · This role requires excellent organizational ...

  • Professional, Facilities Management

    1週間前

    Shibuya JLL Japan

    +Job Summary · Workplace and Concierge Manager for a global corporate services team. · +Responsibilities:Lead the end-to-end experience of our client's workplace. · Coordinate onsite events up to 100 pax. · ...

  • Facilities Coordinator

    1ヶ月前

    Shibuya-ku, Tokyo JLL

    The Facilities Coordinator will oversee Service Desk team Mail room in Shinagawa HQ Osaka remotely provide facility services to other offices in Tokyo Kanagawa. · ...

  • Marketing Executive

    1ヶ月前

    〒- 東京都 港区, Hyatt Vacation Ownership

    The Marketing Executive is responsible for promoting awareness of brand image internally and externally. · Promote awareness of brand image internally and externally. · Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club I ...

  • Senior Concierge

    2ヶ月前

    Tokyo Four Seasons Hotels and Resorts ￥2,000,000 - ￥2,800,000 per year

    The Concierge team at Four Seasons Hotel Tokyo at Marunouchi is dedicated to providing exceptional guest service. · Maintain professional relationships with colleagues, supervisors, and all departments. · Comply with and enforce Four Seasons Standards of Conduct. · ...

  • Guest Experience Coordinator

    3週間前

    Tokyo Mandarin Oriental

    Mandarin Oriental Tokyo seeks Guest Experience Coordinator for its Rooms Division team. · The successful candidate will support company philosophy through daily use of Pillars of Legendary Quality Experiences to ensure Guest Satisfaction. · Responsible for grooming and appearance ...

  • Senior Concierge

    2ヶ月前

    Chiyoda Four Seasons Hotels and Resorts Full time￥2,000,000 - ￥2,800,000 per year

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, · to push ourselves to new heights and to treat each other as we wish to be treated in return. · We know that · the best way to enable our people to deliver these exceptional gue ...