Additional Information
Job Number
Job Category
Rooms & Guest Services Operations
Location
The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan, VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Non-Management
Position Summary
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
-
Tokyo, Tokyo The Ritz-Carlton Hotel Company, L.L.C. ￥2,000,000 - ￥4,000,000 per yearOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. · Pro ...
-
Tokyo Mandarin Oriental ￥4,000,000 - ￥6,000,000 per yearMandarin Oriental, Tokyo is looking for a Guest Experience Supervisor to join our Guest Experience team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We in ...
-
Tokyo, Japan Marriott Hotels Resorts ￥4,000,000 - ￥6,000,000 per yearThe Guest Experience Manager plays a vital role in delivering highly personalized, seamless service that distinguishes Bulgari Hotel from any other. From pre-arrival to post-departure, the Guest Experience Manager discreetly manages every detail of the guest experience, anticipat ...
-
Tokyo, Tokyo Bvlgari Hotels & Resorts ￥4,000,000 - ￥8,000,000 per yearThe Guest Experience Manager plays a vital role in delivering highly personalized, seamless service that distinguishes Bulgari Hotel from any other. From pre-arrival to post-departure, the Guest Experience Manager discreetly manages every detail of the guest experience, anticipat ...
-
Tokyo Mandarin Oriental ￥4,000,000 - ￥6,000,000 per yearMandarin Oriental, Tokyo is looking for an Assistant Guest Experience Manager to join our Guest Experience team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindse ...
-
Tokyo Hays ￥5,000,000 - ￥11,000,000 per yearSCM & Customer Care部門は、最適なサプライチェーンと高い顧客満足度目指しています。 Trade Compliance Expertは日本の法律に則って、日本税関と適切にコミュニケーションをとり、 日本のビジネスをスムーズに進める役割を通して、SCM & Customer Care部門のミッションを達成します。 · 関連するすべての法律および規制への準拠を保証する貿易コンプライアンスプログラムを策定・維持する。 · 輸出入文書、記録保管、報告要件など、企業の貿易コンプライアンスプログラムに準拠した社内ポリシーと手順を確立・実施する。 · ...
-
Tokyo, Japan DIAInc ￥1,500,000 - ￥2,000,000 per yearAWS VMware Designerのエキスパートを必要としています。既存のVMWAREオンプレミスプラットフォームからAWSクラウドに移行するための技術リソースを必要とします。 · ...
-
Tokyo Pfizer ￥4,500,000 - ￥8,000,000 per year+新型コロナウイルス感染症の治療薬であり、早期治療や重症化予防が期待されています。ブランドプランに基づく戦略的活動を通じ、患者アウトカムの改善を支援し教育的なプログラム(講演会/学会共催セミナー)の提供を行い科学的な情報提供活動を行います。また顧客ニーズに沿った情報を集約し、正確かつ適切な方法でマーケティングチームやメディカルチーム、その他関連部署へ共有します。 ...
-
Tokyo, Tokyo Westin Hotels & Resorts ￥250,000 - ￥500,000 per yearOur F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. · Setting tables and event materials · Communicating with th ...
-
Bell/Door Attendant
2ヶ月前
Tokyo, Tokyo The Ritz-Carlton Hotel Company, L.L.C. ￥1,800,000 - ￥2,500,000 per yearGreet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. · Transport guest luggage to and from guest rooms and/or desig ...
-
Tokyo, Tokyo The Ritz-Carlton Hotel Company, L.L.C. ￥900,000 - ￥1,200,000 per yearOur jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. · Setting tables and event materials · Communicating with the kitchen · Inter ...
-
Tokyo The Peninsula Hotels ￥900,000 - ￥1,200,000 per yearWe are seeking a Room Service Assistant Manager to achieve the company's objectives and create a memorable guest experience at The Peninsula Tokyo. · Play the role of Outlet Manager in his/her absence. · Accountable for the efficient operations of outlet and relevant requests fro ...
-
Tokyo Grand Hyatt ￥1,200,000 - ￥2,000,000 per yearSupport and assist hotel guests and private members where in need, including booking and scheduling treatments and fitness trainings, cashier duties, etc. · English skill required to provide guest service · Hands on experience in guest service field · Require high communication a ...
-
Tokyo The Unbound Collection by Hyatt ￥3,000,000 - ￥4,500,000 per yearYou will be responsible to assist with the efficient running of Le Pristine Tokyo Restaurant and Cafe in line with Le Pristine's Strategies and brand standards, whilst meeting employee, guest and owners expectations, ensuring maximum guest satisfaction while operating ensuring th ...
-
Tokyo Japan Awaits ￥400,000 - ￥800,000 per yearWe are seeking a Product Development Specialist to help plan, design, and manage Japan Awaits' travel products and experiences across Japan. · Plan, design, and manage travel products such as tours, experiences and itineraries · Research destinations, vendors, and new opportuniti ...
-
Tokyo, Tokyo The Ritz-Carlton Hotel Company, L.L.C. ￥300,000 - ￥600,000 per yearPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor ...
-
Reservations Manager
2ヶ月前
Tokyo, Tokyo FURANO HOTEL ￥300,000 - ￥600,000 per yearManage the reservation system, train and supervise staff, and develop strategies to maximize revenue. · Oversee the reservation system · Manage room inventory · Train and supervise staff · Maximize revenue · Develop strategies · ...
-
Duty Manager, Tokyo
2ヶ月前
Tokyo Park Hyatt ￥900,000 - ￥1,200,000 per yearAssist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. · Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Rel ...
-
Tour Operations
2ヶ月前
Tokyo, Tokyo Flip Japan ￥2,500,000 - ￥4,500,000 per yearWe're now looking for a passionate and organised Tour Operations & Planner to join our growing team and help manage, plan, and optimise our one-day tours and multi-day trips across Japan. · Manage and optimise daily one-day tours · Coordinate logistics for multi-day private and g ...
-
Tokyo Mandarin Oriental ￥4,000,000 - ￥6,000,000 per yearMandarin Oriental, Tokyo is looking for a Hotel Assistant Manager to join our Rooms team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to bec ...
-
Tokyo Section L ￥4,500,000 - ￥9,000,000 per yearWe're on the lookout for a Senior Software Engineer who's excited about building scalable systems, wrangling cloud infrastructure, and helping the team ship high-quality code faster. If you love AWS, Terraform, CI/CD pipelines, TypeScript, and Ruby on Rails this might be your nex ...
