Introduction
NA
Your Role And Responsibilities
This is a Japanese-speaking role located in Japan. For job details, please see the Japanese description below.
【ポジション概要、ミッション 】
テクノロジー事業本部 Expert Labs(EL)のサービス契約事務を担当します。
ELはIBMテクノロジー製品に関する専門性を持ち、お客様が製品の価値をより早く享受頂けるよう有償の支援サービスを実行するチームです。
Cross PSはEL全BUに対しDelivery/Sellerの生産性向上を目的とし、サービス契約処理を早くかつスムーズに実施できるようサポートをするRoleです。
またサービス契約処理に限らず、ELの生産性向上施策全般に参加・寄与します。
【業務内容】
サービス契約処理について、以下のようなActivityを担当します
・契約処理の代行、特定案件の契約処理のリード
・Process品質向上を目的としたProcessおよびガイドに基づく処理内容確認や、内容確認によるDelivery/Sellerのサポート(主に例外的な処理を想定)
・契約処理サポート体制の確立や改善(代行入力など)
・生成AIなどを活用した自動化による契約業務の生産性向上
・契約処理に関するガイドの発行、情報発信、Enablementの実施(プロセス変更や契約システム変更・更改含む)
・その他、契約/サービス・デリバリー時の事務処理に関する代行/サポート
Required Technical And Professional Expertise
・フルタイムで就労可能であること。
・日本語での会話やメール、資料作成など就労可能な言語能力を持っていること。また、メールやドキュメントで英語を使うことに抵抗感がないこと。
・他部門およびGlobal teamといった幅広い関係者との適切なコミュニケーションができること。
・事務処理に抵抗がなく、関係者への事務処理サポートや事務処理に関する課題解決についてオーナーシップを持ち、興味・関心を持って取り組めること。
・生成AIを活用した業務改善の立案・計画・実行ができこと。
Preferred Technical And Professional Experience
・各種事務処理を通じ、お客様やIBMのビジネスの成功に寄与したいと思うこと。
・効果的なコミュニケーション能力とプレゼンテーション能力を有すること。
・担当するActivityやTeamのリーダーを担当できること。
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