Manager (Head, Managed Services, Japan)

1週間前

Minato Raytheon Technologies Full time

Unspecified

Description: Managed Services is a leading provider of IT Professional & Maintenance Services. At Collins Aerospace, it's our people who make the difference and are the backbone of our technologies. Advance your future. If you want to grow personally and professionally, we invite you to explore Collins. We are presently seeking for an aspiring business manage to join our team in Japan. The Manager will oversee multiple teams of IT Professional and maintenance personnel within Japan, in a manner that creates a proactive team and highly customer-focused environment. His key focus will be for business growth for Professional Services and maintain a professional and efficient level of service in a fast-paced environment, in order to prevent any disruption in airline operations or passenger services. Additionally, the candidate will oversee the various teams of site operations, of all Collins systems and ensure that they are operational 24x7x365.

Responsibilities :

  • Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
  • Maintain regular progress communication with the customer and take any remedial action for deficiencies.
  • Serve as customer liaison and single point of contact for all key activities with a variety of airline and airport authority customers. This includes but is not limited to the following: airline upgrades, MUSE hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance, installations, etc.
  • Assist with on-site employee relations including, but not limited to, hiring, performance management, disciplining, promoting, and dismissal.
  • Serve as customer liaison with a variety of airline and airport authority customers, assuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance
  • Assist senior management in directing the project life cycle by supporting the development of comprehensive business and project plans, including both long-and short-range goals and milestones.
  • Develop on site policy and procedures
  • Be responsible to review the Japan site management for their scheduling on-site staff 24x7x365.
  • Interface with management to communicate status of projects.
  • Promote continual quality improvements and support development of quality control programs.
  • Work with internal Training Organization to ensure training, reference material and organize training sessions for the Japan teams & system users.
  • Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion

    • Requirements:

  • 10 or more years of related in country Airlines / Airports IT Operations and Business experience.
  • Bachelors' degree: or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
  • Experience in communicating with all levels of line management to include executive team.
  • Individual is knowledgeable and experienced in project management and can effectively plan, communicate and coordinate complex projects
  • Proven ability to gather appropriate information and provide direction to staff in handling critical, flight operations dependent, outage situations
  • Effective communication (written, oral, and presentation skills), negotiation, interpersonal, organizational and personnel management. Experience in communicating with all levels of line management to include executive team.

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