Tokyo Hornetsecurity ¥2,500,000 - ¥3,000,000 per year

東京で、お客様の技術的な課題をリードしていただくテクニカルアカウントマネージャー(正社員・男女不問)を募集しています。

弊社のサービス導入を検討するための評価期間から導入後の運用に渡って、お客様のニーズに合致した的確な技術サービスを提供し、信頼と満足を築いていく重要な役割を担っていただきます。

このポジションでは、専門的な知識を持ちながら、それをわかりやすく伝えられるコミュニケーションスキルが求められます。常に成果を意識し、目標達成に挑戦する姿勢を持つ方にとって最適な職種です。

技術・製品・ビジネスの知見を活かし、営業と協力、サポートしながら、お客様との関係をさらに強固にすることに貢献していただきます。

業務内容(Your Job)

  • お客様への技術サポートを、プリセールスから導入後まで一貫して担当
  • 製品に関するお問い合わせに迅速かつ正確に対応
  • お客様へのトレーニングを提供し、安心して製品を活用できるよう支援
  • 開発チームにお客様の声をフィードバックし、新機能や新製品の検討に貢献
  • 製品パフォーマンスを報告し、社内に重要なインサイトを共有
  • サポートコストを抑えつつ、お客様満足度を維持できる解決策を提案
  • お客様のニーズを分析し、最適なアップグレードや追加機能を提案
  • 営業チームと連携し、新規ビジネス獲得や販売機会の拡大に貢献
  • カスタマーサポートやアカウント管理におけるベストプラクティスを確立
  • 営業パフォーマンス指標を追跡し、データに基づいた意思決定を推進

求める人物像(Your Profile)

  • テクニカルアカウントマネージャーとしての実務経験
  • デジタル技術に関する実務経験を持つ、確かな技術的バックグラウンド
  • ソフトウェアやフロントエンド開発に関する知識
  • メール技術(SMTP/MTA)に関する高度な専門性
  • データ分析の豊富な経験
  • Grafana、Clickhouseの実務経験
  • Linuxに関する深い知識
  • お客様の課題を分析、解決するスキル
  • コンピュータサイエンスまたは関連分野の学士号
  • 日本語(ネイティブレベル:会話、読解、文章作成)
  • グローバルチーム内における英語でのコミュニケーション力
  • 顧客ニーズを素早く把握し、適切な解決策を提案できる力
  • 口頭、文書での優れたコミュニケーションスキル

以下の経験があれば尚可

  • アンチスパムソリューションに関する知識
  • プロジェクトマネジメントの経験
  • Docker、Git、Golangなどの技術に興味がある方

福利厚生(Your Benefits)

  • 将来性のある、グローバルに展開する成長企業で、自由な発想や自主性を発揮できる環境
  • フラットな組織とスピード感ある意思決定が可能な、オープンな職場文化
  • 個人の成長とキャリアを後押しする、充実した研修、スキルアップの機会


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