カスタマーサクセス シニアマネージャー / Customer Success Senior Manager
《コンサルティング会社ご経験者大歓迎◆高年収~2,300万円》 求人番号39122
<主な仕事内容>
【週2~3日のリモートワークOK】
※数名のチームを率いて顧客のソリューション活用と提供価値の向上を推進し、契約更新や追加導入などのビジネス成長に貢献いただきます。
・担当チームのマネジメント、ソリューション導入による顧客満足度確保
・変化環境下での現場への方針伝達と推進
・経営陣への迅速かつ正確な現場・顧客フィードバック提供
・業績目標設定とチーム成長支援・達成状況監視
・関係部門との連携によるカスタマーサクセス施策統合
◆レポートライン:カスタマーサクセス部門VP
<会社概要>
【急成長中グローバルSaaS企業】
・企業の経営計画やオペレーション最適化を支援するクラウド型プラットフォームを提供しています。
<注目ポイント・魅力>
・AI活用による全社変革の現場浸透と、CSチームのパフォーマンス最大化に向けた戦略立案・実行をリードする裁量の大きなポジション
・グローバル基準に基づく年収~2,300万円の高報酬パッケージ
・グローバル連携と日本市場の声を経営層に直接フィードバックするポジション
・週2~3日のリモートワークが可能な柔軟な就業体制
<応募要件>
【必須要件】
・大卒以上
・流暢な日本語とビジネスレベルの英語力
<ご経験>
・8年以上のカスタマーサクセス/顧客対応リーダーシップ(コンサルティング)
・多次元システムにおけるビジネスコンサルティング/導入
・クライアント業務のプロセス理解・翻訳・最適化
<能力・スキル>
・KPI達成に向けた分析・計画立案能力
・多面的コミュニケーションによる顧客対応力
・多様なチームメンバー間での意見調整力
・日本大手企業向けワークショップ主導スキル
【歓迎要件】
・SaaS企業でのチームマネジメント/リーダーの経験
・優秀人材の獲得・育成・定着実績
・戦略設定と指導による成果推進力
・成果志向・自主性・意欲
・指導力と育成マインド
・データ統合(インバウンド・アウトバウンド)に関する理解
<労働条件・その他>
雇用形態:正社員
勤務地:東京都 ※週2~3日のリモートワークOK
年収:1,000万円~2,300万円
休日:同社指定の休日
業界:IT
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