Create memorable experiences for employees, visitors and partners following a service excellence in all our offices, manufactures, customer services and logistic platforms for all our Maisons.

Focus on people's well-being while on our premises.

Reports to Buildings and Office Services Director, Japan

Reception

Manage the front of house team (recruitment, talent management and rewards)
Focus on visitors (int. & ext.) experience (access management, parking allocation, lockers)
Create standard operating procedures following Group guidelines
Manage the reception roster (planning)
Implement relevant signage and ensure site-specific communication
Ensure excellence in grooming & training
Guide external vendors and manages contracts

Workplace

Maintain hoteling standards (housekeeping, front office, back office…)
Ambassador for Workplace Standards
Promote alternative working behaviors

Desk booking:
support an agile and hybrid flexible workplace to allow desk sharing when needed

Ticketing:
implement a digital way to communicate and escalate constructive and positive feedback.
Monitoring spaces to ensure operations and Group service level.

Collaborative Workpoint Management

Coworking space management
Meeting room management (Salons VIPS, external bookings)
Support for community entertainment
Non-bookable space coordination

Catering

Manage preferred caterers and contracts
Ensure high level quality in coffee points, restaurants and external catering
Initiate and review variety of diets & products
Harmonize coffee points access and offers

Conference & Event

Liaise with Maisons to coordinate on-site events
Coordinate with all different functions and departments (security, landlord, external event teams…)
Manage meeting room setups (IT involvement)
Support for Town-hall events

Concierge / On-site services

Flowers
Small equipment loans
Lost items
Stationary management
Mail Room operation management
Cafeteria operation management

Administrative Service

Oversee Onboarding support
Manage Corporate credit card administration
Confidential waste management
Manage business card
Company car management
Support Office site aménités
Support corporate-wide service finance administration (i.e. business card, stationary etc.)

CSR / Environnent

Enforce Group's Environmental Policy
Implement environmental initiatives linked to the buildings (electricity, water, waste, plastic…) with CSR project team

Key Responsibilities

Demonstrate agility and adaptability in multitasking
Advise on, support, coordinate and/or challenge projects and initiatives
Work close and effectively with local, regional and Group key stakeholders including but not limited to real estate, indirect procurement, security-health and safety, finance and external suppliers

Promote BOS services:
visibility, recognition and communication on successes.

Collaborate with Maison's Buildings and offices experts to align strategies, budgets, new spaces and refurbishments following Real Estate guides and aligning with Richemont Group planning.

Manage and lead group of staff including vendor team effectively.
Lead, mentor, and develop a high-performing team to achieve function objective
Manage conflict effectively, mediate disputes, and promote a culture of open communication

Roll out our Group hospitality guidelines to create a unified and harmonized employee experience for all our Maisons, partners and guests.

Co-Manage our hospitality budget with the Building and Office Services Director to implement function's mission.
Serve as the strategic advisor and relationship champion for all on-site community events.
Function as a key member of the regional leadership team, owning and championing the workplace hospitality strategy and vision.
Partner with all internal stakeholders to understand business objectives and co-create workplace experience initiatives
Co-develop with the Building and Office Services Director and implement workplace experience standards, programs, and innovations that enhance employee productivity, wellbeing, and satisfaction
Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices
Present workplace experience initiatives and outcomes at Quarterly Business Reviews to the Global Corporate Building & Offices Director
Identify and build strategic relationships with business partners and Maisons across the region
Plan, manage, and implement site-specific Workplace Experience Program initiatives tailored to regional needs
Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio


PROFILE
Ideally tertiary qualification in Hospitality or Tourism management, or related

A minimum of 8+ years of experience in a similar Regional/Multi-Office Workplace Experience or Hospitality Manager role, with a proven track record of success in managing workplace operations, experience and facilities.

Prior experience creating & executing workplace / employee experience programs.
Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors.

Excellent verbal and written communication skills English, with the ability to communicate effectively with employees at all levels of the organization.

Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support.

A service-minded approach and strong people skills
A team player with a high level of dedication
Strong functional knowledge, time management and organization skills, project management experience, organizational and analytical skills
Independent, mature and self-motivated, demonstrating a proactive and "can-do" attitude, capacity to deal with deadlines, detail-minded but with good global view
Strong emotional intelligence and resilience under pressure
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