*Position Statement*
The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and

Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.

*What will I be doing?*
As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
• Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.
• Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
• Monitor all costs and recommend measures to control them.
• Ensure that all outlets and banquets are managed efficiently according to the established concept statements.
• Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary.
• Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.
• Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols.
• Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.
• Establish a rapport with guests. maintaining good customer relationship.
• Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers.
• Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner.
• Maintain good working relationships with colleagues and all other departments.
• Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
• Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers.
• Have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
• Be the key person in driving the hotel's Food Safety Management System (FSMS).
• Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority.
• Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development.
• Ensure that all team members provide courteous and professional service at all times.
• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
• Ensure that all team members have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.
• Carry out bi-yearly inventory of operating equipment.
• Adhere to the hotel's security and emergency policies and procedures.

*What are we looking for?*
A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.
• Good command in English and Japanese, both verbal and written to meet business needs.
• Working knowledge of mathematics.
• Familiar with computer systems.
• Relevant knowledge of food and beverage.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance,

merchandising, computer and accountings.

• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management communication and planning.
• Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service

techniques, and guest interaction.

• Able to communicate in Japanese and English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
• Able to work under pressure and deal with stressful situations during busy periods.

Work Locations
DoubleTree by Hilton Osaka Castle

Schedule
Full-time

Brand
Doubletree by Hilton

Job
Food and Beverage