Bachelor's degree in Computer Systems/Sciences/IT/Engineering a minimum of 3 years relevant experience or Associate's degree with a minimum of 5 years relevant experience.
Excellent communication skills, fluency both in Japanese and English (baseline: TOEIC 800 or TOEFL iBT90/PBT570).Experience in delivering IT onsite support.
Hands-on experience in resolving problems with Microsoft Windows 11 and common computer applications and desktop software including but not limited to Microsoft 365 Copilot (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), and Web browsers (Google Chrome/Microsoft Edge).
Good knowledge of Apple iPhone, iPad and MacOS.Experience in supporting desktops, laptops, printers, video conferencing including hybrid meetings using Webex meeting/Webex Webinar/Teams meeting.
No experience of contract rescission in the past due to the reasons attributes to skill and competency.
Desirable Requirements
Certified in the system, hardware and network, software application (Industry certifications like Microsoft, Cisco, COMPTIA and IT Engineer Examinations by IPA Japan etc.) or ITIL Foundation.
Good knowledge and experience of troubleshooting Microsoft 365 Copilot apps.Experience in configuring and troubleshooting user's handheld devices such as Apple iPhone and iPad to synchronize World Bank email and business applications.
Knowledge and experience of networks, Wi-Fi, remote access.Knowledge and experience of ServiceNow.
In-depth understanding of ticket handing, troubleshooting and escalating to appropriate teams to seek technical assistance as needed.
Knowledge and experience of Hybrid meeting support using Video Conference and Audio/Visual equipment.
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