Shinagawa City, Tokyo, Japan Half the sky


Job Summary

Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.

Responsibilities
Customer Support

  • Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
  • May provide support in 1 or more languages
  • Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)

  • Consumers of process documentation
  • Responsible for alerting team leads and managers for discrepancies
  • May make recommendations for process improvement

Business Systems

  • Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
  • Recognizes and escalates when standard processes are not functioning correctly

Qualifications

  • 0+ years experience preferred
  • Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

エクイニクスはグローバルなデジタルインフラストラクチャー企業です。デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基礎となるインフラストラクチャを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要となるすべての適切な場所、パートナーそして可能性にアクセスできるようにします。エクイニクスにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供し、その価値をさらに高めることができます。

グローバルにデータセンターサービスを展開している当社は、世界中にお客様がいます。
そのお客様からのご相談、お問い合わせを電話、メールおよびライブチャットにて対応していただきます。

【業務内容】
・既存顧客からの各種リクエスト対応(問い合わせ、オーダー作成等)
(電話/メール/システムを利用)
・提供サービスに関わるサポート、トラブル申告の受付対応
・各種リクエスト、トラブル申告等のシステム入力、関連部門への割り当て
・注文済オーダーに関する内容不備の顧客への確認
・国内外の関連部門との業務連携
・カスタマーポータルサイトの操作に関わる顧客サポート
・その他顧客要望に関わる事項全般

【応募資格・必須条件】
・語学

ー日本語:ビジネスレベル
ー韓国語:ビジネスレベル
ー英語:ビジネスレベル
・顧客と電話でコミュニケーションが取れる語学力
・顧客とのコミュニケーション経験(電話、メール、対面:1年以上が目安)
・シフト/夜勤勤務できる方
・PC、Microsoft Officeアプリケーションの操作

【勤務地】
東京都品川区

【雇用形態】
正社員
期間の定め 無
試用期間 有 3ヶ月

【勤務時間】
2交代制シフト勤務〈日勤8:00~20:30/夜勤20:00~8:30 (休憩2時間)〉
1日10.5時間勤務×月間16日勤務となります。

【休⽇休暇】<年間休日168日>
・年次有給休暇(入社日に該当日数を付与、初年度最⼤12 ⽇)
・病気休暇
・試験休暇
・忌引休暇、他

【待遇・福利厚生】
・給与改定 年1回
・賞与 年1回
・従業員自社株式割引購⼊制度
・各種社会保険完備(雇用、労災、健保、厚生年⾦)
・健保保養施設、フィットネスクラブ補助
・ネクストステージチャレンジ手当/休暇(永年勤続者対象)
・資格取得⽀援制度
・公認クラブ活動⽀援制度
・メンタルヘルスカウンセリング
・慶弔⾒舞⾦(結婚祝⾦、出産祝⾦、弔慰⾦等)、他




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