MAIN PURPOSE
Retail Manager's key responsibility is to define, propose and continuously animate the Japan retail network to reach sales and qualitative targets.
He/she is responsible for both the construction and execution of annual sales targets for Retail Boutiques, planning actions to support annual objectives, as well as the brand's long-term development.
Specifically, it is the Retail Manager's responsibility to pro-actively direct retail boutique development in accordance with brand guidelines and commercial objectives.
Supervision of Retail Boutiques
Formulate annual sales objectives and implement strategies to achieve them.
Be a brand ambassador in Japan. Build strong relationship with VIC clients, landlords and department stores (incl. gaisho).
Manage, in collaboration with other departments, action plan per boutique, fairs, events and other activities to achieve quantitative and qualitative objectives.
Manage, in collaboration with other departments, the cost structure linked to retail actions: Opex, Capex and A&P, in order to achieve budgeted cost levels and net contribution objectives.
Ensure that Montblanc retail network is optimized to reach expected brand visibility and market coverage.Collaborate to all negotiations with department stores on terms and conditions.
Keep a strong awareness of the competitive environment, and competitors' activities.
Define boutique managers objectives and track results on a monthly and yearly basis.
Ensure that all clienteling and CRM activities are well implemented and followed within retail network.
In collaboration with training department, ensure that actions to improve customer journey are well implemented and monitor key indicator (i.e. NPS score, mystery shopping results)
Reporting
Provide monthly reports to the Montblanc management committee on retail performance vs targets, together with qualitative and quantitative comments on performance, activities, plans and competitive environment.
Provide annual budget presentation outlining state of the business, achievements for the year, and plans and objectives for the following year.
Prepare monthly boutique managers meeting.Management of staff
Assess subordinates' strengths and weaknesses and encourage their professional development in collaboration with training department.
Formulate and implement competency development plans with future vision that incorporate the wishes of subordinates.
Design fair division of duties, clarify targets, delegate responsibility, and develop consciousnesses to maximize demonstration of each person's capabilities.
Required competencies
3-5 years retail manager experience in Retail industry. Luxury brand experience preferable.
Deep understanding of retail business and fashion and department store industries.
Business level of English preferable
Ability to collect and synthesize quantitative and qualitative data
Effective team player and networker
Strong interpersonal, communication, and client orientated skills
Strong sense of integrity
Digital acumen
Entrepreneurial Spirit and customer Focus
Managing & Developing Teams
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