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UCT
is looking for a talented
Manager, Quality Assurance
to join us in
Japan
General
The Manager, Quality Assurance leads customer-focused quality initiatives, bridging HQ QA management with field operations. This role oversees complaint resolution, product compliance, and continuous improvement, while supporting sales and marketing through technical training and application engineering. By aligning QA processes with customer expectations and industry standards, the manager ensures product integrity, drives customer satisfaction, and supports strategic growth.

Technical Support and Training

• Act as the Company representative in support of existing installations, instrumentation, and product returns. Must be familiar and well-versed in all company products (Including items that are newly launched).
• Provide training and technical support on new products to Customers and the sales team.
• Select and recommend products for specific customer applications. Staff is expected to be able to do cross-references and recommendations on Company products vs. Competitors' products with tables/charts to support the claim/sales.
• Identify the changing application needs for new products and existing products while providing feedback to the appropriate factory/company personnel on improvements to products or services. Staff should be able to identify the desired product features and work with HQ to make recommendations to tailor certain company product/s accordingly.

Sales and Marketing Support

• Develop sales plans/materials in support of the company sales team as well as the distributors and Customers, help management to provide operating plans and marketing business plans (i.e., to prepare materials to support the sales team in their product introduction to customers.
• When the company is launching a new product line or assisting the sales team in their bid tenders for RFQ training, and introducing the new line to Customers.
• Drive sales of targeted products or provide customers with an engineering solution (such as a Gas box system) that enables customers to choose and mix several/different types of product items according to their needs.
• Educate Customers on the company's website and its functions (i.e., how to order or download drawing/s using the configurators from the site).
• Conduct regular market research/analysis on competitors, trends, and industry. Up to date on what's going on in the market.
• Conduct on-site seminars and training for Customers.
• Support corporate-sponsored training events, exhibitions and trade shows.
• Provide assistance on specific Marketing initiatives.
• Visit in customer sites with or without sales team to learn what are Customer needs to expand possibility of sales.

Quality Assurance
When QA problem arises, staff will need to support management and or sales team and step in to liaise with customer and Company Quality Assurance Department so as to gather all the data relating to the complaint and work out effective solutions/remedy with respective parties accordingly.

The QA and Quality Assurance Manager is responsible for connecting and making a bridge between the HQ QA management and the customers, overseeing the customers' needs in all quality assurance process within the organization and with customers. This includes establishing understanding of the customers complaints and connecting with HQ implementing quality control procedures, ensuring that products and services meet the company's standards, and receiving customer acceptance to FS QA management reports.

• Develop and implement QA discussion with customers to close and settle customer complaints amicably.
• Lead and mentor the Sales team with QA complaints, providing sales team guidance and professional support to help with customer complaints.
• Collaborate with HQ QA management to align quality assurance with customers to meet the goals and customer expectations.
• In case of need, ensure customer compliance with industry standards, regulations, and certifications (e.g., ISO, GMP).
• Establish and maintain QA control follow-up tools to cover all company needs.
• Regularly review and update quality open complaints and create processes to ensure effectiveness and efficiency in closing the complaints promptly.
• Maintain detailed documentation of quality assurance reports with our customers.
• Receive from HQ QA management quarterly QA reports and present regular reports to the sales teams.

Favorable Attributes that contribute to the Job performance:

• Through an applications engineering effort and up-to-date Market news, able to understand customer applications and develop/provide solutions to specific customer needs and specifications.
• High teamwork ability inside the company as well as with Customers.
• Stand-alone ability in visiting customers alone [ if needed] to identify and solve problems.
• Able to solve complex problems and complete multiple projects using problem-solving methods to make sound engineering decisions.
• Has the confidence to handle and front Customers on his own, when necessary, in a professional and good manner.
• Able to identify and assess new opportunities. In the forefront of offering solutions to meet the market's needs and demands.
• Good working attitude and learning capabilities.
• Prompt follow-up and response with customers. Accountability to the promise made.
• To be flexible with working hours. Might have to liaise with HQ or attend to customers in the evening or at late times if situations call for.
• Strong oral and written communication skills. Good interpersonal skills to work with people from diverse backgrounds and business cultures.
• Strong computer skills.
• High ability to learn new data and new products.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.