The Business Support Coordinator provides accurate and efficient administrative support to the General Manager and across multiple departments such as Operations, Engineering, Safety & Security, HR & Finance, ensuring the smooth execution of systems and processes.
This role contributes to the overall operational effectiveness of the hotel through reliability, strong attention to detail, and a consistent focus on supporting core business functions.
What will I be doing?Administrative Excellence
Be a dependable and proactive team player who supports multiple departments with administrative tasks
Maintain a high level of accuracy and attention to detail in all work
Demonstrate professionalism and discretion when handling sensitive information
Be flexible and adaptable to shifting priorities and departmental needs
Process & System Administration
Assist in the maintenance and updating of departmental systems and databases (e.g., HRIS, procurement, maintenance logs, financial trackers)
Generate reports, compile data, and support documentation needs for audits, meetings, and compliance
Support onboarding processes by preparing documentation, system access, and training schedules
Coordinate internal communications and scheduling across departments
Ensure filing systems are organized and up to date
Cross-Departmental Collaboration
Provide administrative support to Operations, Engineering, Facility Operations, General Management, HR and Finance
Liaise with department heads to understand and prioritize support needs
Assist in the coordination of internal events, training sessions, and compliance activities
Support procurement and inventory tracking processes as required
Help ensure that internal processes are followed consistently and efficiently
Tools & Technology
Be proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and other relevant systems
Learn and use hotel-specific software and platforms as required
Troubleshoot basic system issues and escalate technical problems appropriately
General Responsibilities
Maintain confidentiality and integrity in all administrative tasks
Uphold brand standards and internal policies in all work
Be willing to assist with ad hoc projects and tasks as assigned by department heads
Be a reliable point of contact for administrative queries and support
What are we looking for?
An Business Support Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
Proficient in Japanese and English, both written and spoken to meet business needs.
Minimum 2 years' experience in Administrative roles (e.g. - Personal Assistant, Department Assistant)
Experience in hotel operational roles (e.g. - Front Office, F&B) preferred.
Hospitality / travel / leisure industry professional experience required.
Proficient in Microsoft Office applications.
Resourceful, creative and able to maintain flexibility.
Working experience within Hilton Group preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allWork Locations
Hilton Garden Inn Yokohama Minatomirai
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Guest Services, Operations, and Front Office
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