Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.
And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Leica Biosystems, we're not just shaping the future of cancer diagnostics — we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do.As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.
When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer.
You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies.Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.
Learn about the Danaher Business System which makes everything possible.Position Summary
The Service Operations Specialist is responsible for administrative, coordination, and management tasks, as well as telephone customer support, to ensure smooth operation of the department.
Major Responsibilities
General administrative tasks related to the service department
Technical support for LBS Group products (responding to inquiries, reception, referrals, etc.)
Management of service requests, work content, and progress
Creation and management of quotes, invoices, reports, etc.
Data entry and management (customer information, work history, contract information, etc.)
Scheduling of service personnel (technicians, Temporary employee management, etc.)
Communication and coordination within and outside the department
Support for business process improvement and manual development
Other related tasks as directed by supervisors (inc. new employee training)
Skills & Experience
・Experience in clerical or administrative work
・Basic PC skills (Word, Excel, email) etc.)
・Ability to communicate smoothly both internally and externally
・Ability to multitask efficiently
・Ability to work accurately and responsibly
・Experience working in a service or customer support department
・Experience using business systems such as ERP or CRM
・Language proficiency (English or other languages, as needed)
Competencies/Behaviors
Possesses excellent communication skills (verbal and written) enabling smooth communication with Field Service Engineers (FSEs)
Proactive, positive, and self-motivated, capable of performing duties independently or as part of a team
Delivers promised results on time, at the required quality level, based on a foundation of trust
Proposes and implements processes and procedures that enhance customer satisfaction
Continuously verifies own basic assumptions during analysis. questions, personal conclusions and biases to reach objective judgments, avoiding superficial data
Responds calmly and constructively to unexpected situations. Actively incorporates diverse opinions and proposed approaches
Effectively performs duties under pressure, even within strict regulatory environments
Education :
Experience as an operator in the service sector (requires junior college degree or equivalent work experience)
Travel :
Service operation specialist will be handled in-house.
Language :
Japanese (Business Level)
Physical Demands & Working Environment
・The work will be primarily in an office environment, with a focus on desk work.
・Long periods of computer work (data entry, document preparation, email correspondence, etc.) will be required.
・Frequent phone calls and face-to-face communication will be required.
・Work may involve sitting and brief periods of standing or walking.
・Light carrying (approximately 10 kg) may be required when organizing documents and equipment.
・Normal work does not involve particularly physical strain or dangerous tasks.
・Overtime and increased workloads may occur during busy periods.
・The work environment is an air-conditioned office with average lighting and noise levels.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The working environment exposes the associate to the following hazards which are to be consistently mitigated using safe operating practices.
The associate is expected to comply with safe working practices given as well as stay current with hazard information & management processes.
This job description in no way states or implies that these are the only duties to be performed by this employee.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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