2025年4月に上場を果たしプラットフォームを利用する企業数も1000社を超えています。
カスタマーサポートチームは、プラットフォームを通じて電気を買っている需要企業に対し、
担当営業や代理店と協力連携しながら運用をサポートしているチームです。
本ポジションでは、単なるカスタマーサポート業務にとどまらず、業務の設計・改善や仕組みづくりまでを担い、
今後の事業成長を下支えするスケーラブルなカスタマーサポート基盤の構築を推進していただきます。
【業務内容】
① カスタマーサポート業務
電話・メールを用いた顧客(電気を買う需要家企業)対応業務
② 各種事務作業
契約関連、請求関連ならびに管理業務
③ 各種改善業務
部門内および部門横断業務の課題発見、仮説検証、改善業務
④ 業務設計と実行
制度や仕組みが未整備な領域において、仕組みづくりや業務設計を行う
①②の実務を一定ご経験いただいた後に③④の業務をメインとしてご活躍いただきます。
【求める人材】
・ 顧客対応業務(電話・メール)に関する実務経験(業界不問・BtoB尚可)
・ 契約に関わる事務処理等の実務経験
・ 請求処理・対応の実務経験
・ 業務上の課題を自ら見つけ改善提案と改善業務を遂行した経験
・ 顧客の抱える課題を自ら見つけ改善提案と改善業務を遂行した経験
・ 以下のITスキル
・ Office365ならびにGoogle Workspaceを用いた業務ならびに実務での使用経験
・ クラウド型の業務支援ツールを活用した業務遂行能力
・ Excelやスプレッドシートにて複雑な関数や数式を用いた業務遂行経験
【給与】
年収600~800万円,※職務経験を考慮のうえ決定いたします。
【勤務地】
東京都港区
【勤務時間】
09:00~18:00
【雇用・契約形態】
【待遇・福利厚生】
通勤手当 オフィスFreeDrink 書籍購入支援 決算賞与制度あり
【休日・休暇】
慶弔休暇 年末年始 夏期休暇 有給休暇 産前産後休業 育児休業
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