Customer Relations Advisor

で見つかりました。 Talent JP C2 - 4日前


Yokohama BSI フルタイム

Great that you're thinking about a career with BSI

はじめに

BSIグループジャパンの全てのポジションにある者は、グループ全体の方針に遵い、BSIのブランドの名声を維持・向上させる

『ブランド・アンバサダー』

として、その業務所掌の役割において、ルール・手順を確実に守りつつ、あらゆる可能な機会を捉え、BSIグループジャパンもしくはグループ全体のもつ適切な商品やサービスをお客様、ひいては消費者への付加価値提供のために紹介、提供していくものとする。

【部門 / 職種】 Regulatory Services PMD Act Coordinator

【レポートライン】 Regulatory Services PMD Act Planner & CSC Manager

【職務目的】 Regulatory ServicesにおけるPMD Act顧客のサポート業務

【職務内容】 PMD Act (日本の医療機器認証サービス) における審査コーディネ―ト業務

顧客からの電話およびメールでの対応 (審査や書類に関するお問い合わせ)

申請書・認証書関連書類、請求書や各種証明書等の発行、および管理

審査のスケジュール管理、顧客との調整

医薬品医療機器総合機構(PMDA)へ毎月の報告業務の一部作業

PMD Actに関わる顧客管理

【採用人数】 1名

【採用背景】 欠員募集

【雇用形態】 正社員(試用期間6ヵ月)

【勤務地】 横浜オフィス

【採用条件】 ■大卒以上

■事務経験者 (営業事務やカスタマーサポートなど)

■コミュニケーション能力のある方

■英語に対して抵抗感がない方 (社内のシステムが英語表記のため)

■細かな書類チェック作業が得意な方

■優先順位をつけ適切に業務配分できる能力

→同時進行で多くの案件を持ち、業務が多岐にわたるため

■色々な方と連携してお仕事でき、他人に対して思いやりの気持ちが持てる方

→他部門や営業、審査員とも協力して業務を進めるため

【 IT スキル】 Office系ソフトの基本操作スキル(Excel・Word)

【業務で使用する社内システム】 SAP、 PG (Point Global)

【あれば尚良い経験】 SAP使用経験

【その他】

■書類を多く扱うため、オフィスでの作業がメインの業務です。

(在宅勤務については週1~2回程度の予定です。)

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.


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