Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
主な職務
Key Responsibility 1: セールス
• 個人予算および店舗予算を達成する
• 顧客へ優れたサービスを提供することで、ブチェラッティのブランドイメージに責任をもつ
• 割引やギフトに関するガイドラインを徹底する
• VIP顧客へのトリートメントを実施する
• 会社の戦略や方針に沿ってデイリーオペレーションを確実に実行する
• ストーリーテリングを通じメゾンの歴史や作品について伝える
• ポップアップや催事等、自店舗以外での取り組みに参加し、設定予算を達成する。
Key Responsibility 2: ネットワークおよび新規顧客開拓
• 顧客ニーズやマーケットトレンドを予測・理解する
• ブティックでのイベントやPRアクティビティを提案する
• 既存顧客や見込み顧客を各種イベントへ招待し、顧客のアップグレードをする
• ポテンシャルの高い新規顧客を獲得する
Key Responsibility 3: 百貨店との関係構築
• 百貨店と十分なコミュニケーションをとる
• ポップアップや催事等に関する百貨店・オフィス部門とのコミュニケーションおよびオペレーションを実行する
Key Responsibility 4: ブティック
• ブティック内のウィンドウビジュアルのメンテナンスを実施する
• ブティックを整理整頓された美しい状態に維持する
• アフターセールスに関し十分なカスタマーサービスを提供する
• セキュリティポリシーを順守する
プロファイル
• ラグジュアリー業界でのセールス経験
• オペレーションスキル
• コミュニケーションスキル
• 顧客分析力
• 顧客志向 / 高レベルのホスピタリティ
• チームワーク
• 顧客とよい関係を築くための柔軟性や信頼性
#Richemont #WeCraftTheFuture
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