The selected individual must be fast, self-motivated, disciplined, organized, detail-oriented and able to work independently. They will work in a team environment in the support of a complex network, consisting of various vendor technologies.
Key Responsibilities:
- Follow established standards and best practice procedures
- Create and maintain up-to-date documentation of network design, operation and procedure documentation
- Use good judgment, problem-solving and decision-making skills
- Effectively communicate in a multi-team environment
- Experience in network operating systems, topologies, hardware, routing, switching, and security
- Knowledge of networking and server technology concepts, maintenance and procedures
- Onsite support for Gartner conferences
Additional Responsibilities:
- Maintain an in-depth inventory of all networking hardware and accessories
- Maintain hardware firmware to the latest support version
- Liaise with team members within your region and with global team members
- Collaborate with one of the conference business units and build strong relationships to ensure success
- Extensive travel required > 60%
Requirements:
- Setup, support and implementation of IP network solutions
- Basic configuration and support of OSPF, EIGRP, PPP, VLAN, SPAN, and support of network management protocols and tools
- Basic support of DHCP and DNS, strong network troubleshooting skills
- Vendor management skills
- Identify, isolate and resolve network problems quickly to mitigate business impact
- Good interpersonal and communication skills; ability to work independently and to manage priorities and show good project management skills
- Solid understanding with Internet services and routing as well as experience working with ISPs an asset
- Solid understanding and experience in working with wireless networks
Preferred Skills:
- Good understanding and of wireless network planning and survey tools
- Excellent communication and customer service skills
- In-depth knowledge of Microsoft WIN7/10/MAC including file and print services or newer software
- Thorough knowledge of how to troubleshoot network issues using various network analysis tools
- Ability to work closely with Gartner team as well as vendors to successfully complete projects and resolve problems
- Ability to create and read Network Diagrams for the planning of a Network deployment
- Ability to configure, implement and troubleshoot Cisco Wireless Controllers
- Extensive understanding of latest Cisco routers and switch IOS
- Extensive understanding of General, CDP, IP and Vlan Cisco CLI commands
- Understanding of networking media types Twisted-pair cables, fiber-optic cables, wireless
- Ability to configure, implement, troubleshoot and monitor Cisco wireless Access Points and Cisco Meraki access points
- Microsoft WIN7/10/MAC knowledge (including newer software) in order to support clients with Wireless setup and troubleshooting
About You:
- Motivated, high-potential performer, with demonstrated ability to influence and lead
- Strong communicator with excellent interpersonal skills
- Able to solve complex problems and successfully manage ambiguity and unexpected change
- Teachable and embracing of best practices and feedback as a means of continuous improvement
- Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
About Gartner:
- At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world
- Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities
- We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future
- We hire remarkable people who collaborate and win as a team
- We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results
What We Offer:
- World-class benefits, highly competitive compensation and disproportionate rewards for top performers
- Hybrid work environment with flexibility and support for you to thrive
- Opportunities for growth and advancement
Equal Employment Opportunity:
- We are an equal opportunity employer and offer opportunities to all job seekers, including job seekers with disabilities
- We are committed to being an Equal Opportunity Employer and to affirmatively seek to advance the principles of equal employment opportunity
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