Mercedes-Benz Group AG is one of the most successful automotive companies with divisions of Mercedes-Benz Cars, Mercedes-Vans and Mercedes-Benz Financial Services. Mercedes-Benz Japan G.K. is a Japanese subsidiary wholly-owned by Mercedes-Benz Group AG. As a Research & Development office abroad, we support all activities of Mercedes-Benz Group AG in the field of eMobility for the Japanese market.
The position focuses on all aspects of E-Drive and the Mercedes-me-connect Services and its related features on the mobile customer device. The QM Satellite analyzes the market needs and customer feedback from the Japanese market, involved in the entire R&D testing process to identify system and concept limitations as early as possible.
- Understanding the needs and expectations from Japanese customers
- Regular communication with MBJ product management and technical service to understand the expectations of Japanese customers and receive customer feedback first handed.
- Information sharing on market specific concept demands with QM Master Hub considering the local culture, customer expectations and the local language.
- Monitoring of market trends from technology and society perspective.
- Vehicle preparation and vehicle handling before, during and after QM test drives
- Set-up and implementation of testing infrastructure and testing surrounding provided by QM Master Hub.
- Purchasing and maintenance of the mobile testing equipment and respective tooling in alignment with QM Master Hub.
- Import and registration of the QM vehicles in cooperation with MB Japan and R&D Japan administration team.
- Coordination of the HW- and SW updates required for Q-Release vehicles in close cooperation with R&D Japan Workshop and Update Team for HW updates, SW updates and coding.
- Installation of logging equipment for the documentation of the findings during the QM drive.
- Reversing Q-vehicles to original configuration (e.g. removing data logger, etc.) before handover to sales organization.
- Testing and validation of the QM releases
- Participation in R&D release testing in the early stage of a project to familiarize with new features, functions and the maturity level of the new SW generations.
- Execution of QM test drives with and without participation of R&D in alignment with QM Master Hub.
- Documentation of testing results via a web-based defect system (STARC). Preparation of defect tickets including all relevant log data from the vehicle.
- Organizing daily wrap-up meetings with all involved parties and moderating the meeting.
- Decision making about defect VoCa (Voice of Customer) priorities from customer perspective.
- Providing the release recommendation to the QM Master Hub for each tested vehicle release.
- Preparing a final test report including management summary.
- Project management
- Organization of the QM testing schedule for several projects in parallel.
- Route planning and maintenance of a reference testing catalogue for all infotainment and connected car features.
- Coordination of all parties involved into the QM test drives (MB Japan, R&D Japan, QM Master Hub and suppliers).
- Close cooperation with QM Master Hub for the alignment of all relevant activities for QM releases in Japan.
- Being the “ambassador” of the customers’ voice in the local R&D team.
Required qualifications include a Bachelor's degree in engineering, ideally in the automotive industry focusing on high voltage systems and/or connected digital features. Solid Japanese cultural background and proficient Japanese language skills on the level of a native speaker are also required. Good English language skills are necessary, and German language skills are a plus. The ideal candidate should have a good technical understanding of EE vehicle architectures and high voltage systems in vehicles, including the battery as well as the electrical drive train. Having hands-on experience with vehicles is also beneficial. The candidate should have high enthusiasm for passenger cars, specifically for the models of the brand Mercedes-Benz, and excellent communication and presentation skills. Strong customer orientation is also required. 3+ years of experience in the automotive industry at an OEM or supplier are necessary, and ideally experience in customer relationship management is beneficial.
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