Overview
The Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services. With over 17,000 employees worldwide, our mission is to ignite the power of Microsoft's products and services to drive customer outcomes faster with technology that does more.
We are seeking a Cloud Solution Architect Manager to lead a team that enables customers to achieve their business outcomes based on their investments in Microsoft technology. You will coach the team to ensure customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments.
This role is customer-facing and offers flexibility to work up to 100% from home.
Mission
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead your team to deliver customer objectives & Microsoft business targets.
- Customer Satisfaction: Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners.
- Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams.
- Business Impact: Manage MW Usage, support business and deliver on customer value.
- Affiliate The Voice of The Client inside Microsoft representing the customers technological interests generating insights removing obstacles and influencing engineering roadmaps.
- Learner It All: Role model the Self Learner mindset through continuous alignment of individual & team's skilling to team/area demands and Customer Success goals.
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Estimated salary range for this role is $120,000 - $200,000 per year depending on location and experience.
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